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Help! After factory reset, can't pair remote and stuck on setup screen!
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Question
Tom S.
New user to the forum!
My TV is an LG OLED 65B6P, which was working fine until a few days ago, when the magic remote pointer and OK button stopped working (was getting message that Bluetooth needed to be initialized). After making the mistake of calling product support, they had me do a factory reset, but that didn't fix the issue, and only made it worse, as now I can't proceed from the "Start Up" menu as I can't click the OK button. I'm dead in the water, and have even tried this with 2 different magic remotes! I've tried the pairing and unpairing suggested on numerous support sites, and can't get anywhere with this. Can't even find an LG service center in the Boston area.
I also have a Harmony Ultimate remote, but that likely won't help here, as I can't get the "OK" button assigned in the TV's current state.
Any help is appreciated!
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Tom S.
New user to the forum! My TV is an LG OLED 65B6P, which was working fine until a few days ago, when the magic remote pointer and OK button stopped working (was getting message that Bluetooth ne
nemilose
You may try with any LG IR remote with OK button.
Tom S.
Unfortunately, already tried with 2 LG magic remotes, but neither seem to work. OK button simply won't respond.
13 answers to this question
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