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Showing results for tags 'initial setup'.
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Tom S. posted a question in LG webOS Smart TV QuestionsNew user to the forum! My TV is an LG OLED 65B6P, which was working fine until a few days ago, when the magic remote pointer and OK button stopped working (was getting message that Bluetooth needed to be initialized). After making the mistake of calling product support, they had me do a factory reset, but that didn't fix the issue, and only made it worse, as now I can't proceed from the "Start Up" menu as I can't click the OK button. I'm dead in the water, and have even tried this with 2 different magic remotes! I've tried the pairing and unpairing suggested on numerous support sites, and can't get anywhere with this. Can't even find an LG service center in the Boston area. I also have a Harmony Ultimate remote, but that likely won't help here, as I can't get the "OK" button assigned in the TV's current state. Any help is appreciated!
ripansays posted a question in LG webOS Smart TV QuestionsHi to all.... MY TV is LB6520 42 inch with firmware v 4.65.XX From yesterday, suddenly the magic remote stopped working except the cursor was moving on screen & using the wheel on remote channel change was working. All the buttons & clicks stopped working. Even my LG blu ray player remote which I use for operating TV on/off, volume, channel change etc. Stopped working. But the android LG TV Plus app was working smoothly. So using the app, I reset the TV from 'Settings' menu. Now at primary initialization phase where 'Language' & 'Country' selection is done, I cant click on 'OK' button [as no button/clicks are working on both the remotes]. Screenshot attached. So I struck on this screen & can't proceed. Is there any other way to perform the clicks for initial setup like using laptop, mouse etc.? Please Please Hep me. Note: TV bought from UAE. Now I'm in Bangladesh. Country was set to S Africa. No problem I faced in my 1 year operation of the TV. - Ripan