We just purchased a new LG WebOS TV OLED 65" and running the setup through the app or the TV remote says it can't load the user agreement. This is blocking us from getting to streaming apps like Nexflix or any smart functions like Voice assistant.
TV worked fine for a few days but voice assistant stopped working and after much effort LG tech said to Reset to Initial Settings. Now we have mentioned no smart functions. TV is on ethernet and its browser functions on web fine. Tried running off neighbor's wifi with same results.
Tried switching to different country, unplugging/hold power button for 20 seconds/wait one minute, resetting TV multiple times, setting up remote again, ...
Error message: Unable to Load User Agreements A server error has occurred while downloading the User Agreements. You must download and agree to the terms of the User Agreements to use this feature or application. Do you want to try to download them again… Unable to Load User Agreements Sorry, but the User Agreements can't be downloaded at this time…Please check your internet connection and try again later. No change when trying over five days.
Now there is no local company available to service TV. Maybe it's time to send it back and give LG TV a one star rating. I am willing to change motherboards but doubt if LG would go along with that.
Anyone have any ideas.
is there a way to view content from my own channel in Youtube? Much of my own content has the ‘unlisted’ or ‘private’ attribute and will not appear in search results, so I need to be able to go to my own channel and sekect the video from there, but that seems not to be possible. Or is it?
Since short I have a problem seeing Dolby Vision in the Netflix app on my LG Oled C7.
I was alway able to see on top of every movie when it was streamed in Dolby Vision.
At this moment the only thing I see is Ultra HD 4K and when I play the movie no Dolby Vision or even HDR.
I'm from Belgium and I have the latest firmware update.
I have reset the LG to factory settings twice with no advance.
I also have the same problem with my connected Amazon Firestick 4K Max, only showing Ultra HD 4K.
When i play apple tv this shows dolby vision in the information of the movie and when playing I get the dolby vision logo in right top corner.
Contacted Netflix a couple of time, the answer I get is to wait till the dolby vison information is showing again.
[LG 4K 49UF772V] Small black squares covering display on main LG overlay (settings, apps, etc) but HDMI input works flawlesslyBy Virus17
Hi all, I have this 4K LG 49UF772V TV which has had this issue since I bought it second hand and I'm wondering if anyone has any idea how it can be fixed as I am looking to sell it.
The issue: On the LG menu and main home screen + sub menus and programs such as Netflix, there are black squares all over the display which makes it impossible to use. However, the TV works flawlessly when using the display with a HDMI device connected.
I suspect this could be either a software issue since there's no physical defects with the display itself. The TV has the latest software update running (04.06.25). I've attempted to reflash it and downgrade it but I haven't managed to find a way to do it.
Also note that only 1 of the 3 HDMI ports work. The other two gives no output when a device is connected.
I have also carried out a factory reset and this has not made a difference.
I have attached a short video showing the TV connected to chromecast and the display working as expected and then pressing the settings button yields artifacts/small black squares. + some pictures showing this.
Thank you in advance!