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Audio output device issue

davidrenji

Asked by davidrenji,

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davidrenji Rookie

davidrenji

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Posted

Hi all,

I have a 50LB6500-SF and I have an LG home theater connected using the optical port. I configured this with Simplink, So I can control the home theater with my tv magic remote control. In the audio setting I have the Audio Output as Optical, and it has been working great until last update. Now almost every hour, the Audio output changes to the TV Speakers by itself. So I have to go the audio out setting and changing it back to the Optical port, but then after a while it changes back to the TV Speakers and it's really annoying. I haven't changed anything, that's why I think is a bug that came with this update. Does anyone have this issue? Any idea of how to solve it? I tried removing and adding the home theater, but didn't fix the issue.

here are the more details about the tv:

 

LG 50LB6500-SF

Software version 05.00.45
webOS TV version 1.4.0-2513 (afro-ashley)

 

Thanks in advance!!!

22 answers to this question

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Erik Bootsma Newbie

Erik Bootsma

Posted
Posted

I've been having the same thing happen. I'm using the ARC output but everything else is exactly the same.

I thought it just happened when the TV turned off, but the other day it happened right as I was watching it.

Agreed it seems to be a bug with the latest update, as it never happened before.

 

If LG doesn't fix this I'm likely going to go back to Samsung soon...annoying.

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toiday Contributor

toiday

Posted
Posted

WebOS is suck.  I think their good developers have left the company.  Not sure how other SmarTV but Visio is worse.  My FireTV Stick has more apps.

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Jecamacho Newbie

Jecamacho

Posted
Posted

The solution I've found is to turn off the tv sound and simplynk options on the home theater box.... the competing settings between the television and the home theater system are causing the disruption. .. so let the tv control it all.

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Jecamacho Newbie

Jecamacho

Posted
Posted

I updated the bh5140s home theater by downloading the current firmware into a usb flash drive ... instructions and firmware found here:

link hidden, please login to view

So far no further issues.

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Schneider Rookie

Schneider

Posted
Posted

Hey guys! News about this issue? Random on-screen warnings that HDMI inputs are being inserted are appearing and ARC audio keeps disconnecting randomly. This sucks. Does that happens too with you? Could not fix with @Jecamacho solution. Thanks a lot!

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davidrenji Rookie

davidrenji

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  • Author
Posted

Exactly this is happening to me. I upgraded the firmware of the theater but didn't solve the issue. I thougth of dowgrading the tv webos software to the previous version, but haven't found a way to do it

  • Like 1
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Schneider Rookie

Schneider

Posted
Posted

Exactly this is happening to me. I upgraded the firmware of the theater but didn't solve the issue. I thougth of dowgrading the tv webos software to the previous version, but haven't found a way to do it

I was about to send for repair, because it is out of warranty. Now I'll wait if there are any solution, since other people are experiencing the same problem. I've also tough of downgrading the firmware, will try. Thanks!

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davidrenji Rookie

davidrenji

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I was about to send for repair, because it is out of warranty. Now I'll wait if there are any solution, since other people are experiencing the same problem. I've also tough of downgrading the firmware, will try. Thanks!

If you find a way to downgrade the tv software, please let me know how.

  • Like 1
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Schneider Rookie

Schneider

Posted
Posted

Hey guys! I've found a post on a forum here in Brazil. A lot of people are experiecing the same issue. It is a firmware (05.00.35) issue. The new 05.00.50 solves it. Here is the link for the new firmware for manual instalation. At least for my 42LB6500 Brazilian TV:

link hidden, please login to view

  • Like 1
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davidrenji Rookie

davidrenji

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  • Author
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Hey guys! I've found a post on a forum here in Brazil. A lot of people are experiecing the same issue. It is a firmware (05.00.35) issue. The new 05.00.50 solves it. Here is the link for the new firmware for manual instalation. At least for my 42LB6500 Brazilian TV:

link hidden, please login to view

Thanks! Hopefuly I can find the new version for my tv.

  • 0
Schneider Rookie

Schneider

Posted
Posted

Just installed the version 05.00.55 (corrected, not .50) from that link and it seems to be solved! My TV: LG WebOS 42LB6500. I think this firmware is multi language, since I can choose the language and region on settings. Maybe you guys can give it a try! Hope it helps!

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davidrenji Rookie

davidrenji

Posted
  • Author
Posted

Just installed the version 05.00.55 (corrected, not .50) from that link and it seems to be solved! My TV: LG WebOS 42LB6500. I think this firmware is multi language, since I can choose the language and region on settings. Maybe you guys can give it a try! Hope it helps!

How did you install it?

  • 0
Schneider Rookie

Schneider

Posted
Posted

How did you install it?

 

1. Just format a USB falsh drive in FAT32.

2. Create a folder named: LG_DTV

3. Copy the firmware file inside the folder LG_DTV

4. Insert the USB on TV

5. Press install

6. Check on TV settings, general, about TV. You will see the firmware being installed, just like normal download over the internet.

7. When finished, turn off the TV and then turn it back on.

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davidrenji Rookie

davidrenji

Posted
  • Author
Posted

1. Just format a USB falsh drive in FAT32.

2. Create a folder named: LG_DTV

3. Copy the firmware file inside the folder LG_DTV

4. Insert the USB on TV

5. Press install

6. Check on TV settings, general, about TV. You will see the firmware being installed, just like normal download over the internet.

7. When finished, turn off the TV and then turn it back on.

Thank you very much! I installed that version (05.00.55) in my 50LB6500 (I'm from El Salvador, but I don't know what's the tv region).

I've had my tv on for a couple of hours and so far everything looks good. I'll post another update after more hours of use.

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