Quantcast
Jump to content

  • Join Today, It's Simple and FREE!

    Register now to gain access to our webOS user support forum. Once registered and logged in, you will be able to post a user to user support request topic to this site or reply to existing topics posted by other users. You can also take part in our other webOS user forums. You'll be able to customize your profile, receive reputation points, while also communicating with other members via your own private inbox, plus much more!

  • 0
davidrenji

Audio output device issue

Question

Hi all,

I have a 50LB6500-SF and I have an LG home theater connected using the optical port. I configured this with Simplink, So I can control the home theater with my tv magic remote control. In the audio setting I have the Audio Output as Optical, and it has been working great until last update. Now almost every hour, the Audio output changes to the TV Speakers by itself. So I have to go the audio out setting and changing it back to the Optical port, but then after a while it changes back to the TV Speakers and it's really annoying. I haven't changed anything, that's why I think is a bug that came with this update. Does anyone have this issue? Any idea of how to solve it? I tried removing and adding the home theater, but didn't fix the issue.

here are the more details about the tv:

 

LG 50LB6500-SF

Software version 05.00.45
webOS TV version 1.4.0-2513 (afro-ashley)

 

Thanks in advance!!!

Share this post


Link to post
Share on other sites

22 answers to this question

Recommended Posts

  • 0

I've been having the same thing happen. I'm using the ARC output but everything else is exactly the same.

I thought it just happened when the TV turned off, but the other day it happened right as I was watching it.

Agreed it seems to be a bug with the latest update, as it never happened before.

 

If LG doesn't fix this I'm likely going to go back to Samsung soon...annoying.

Share this post


Link to post
Share on other sites


  • 0

WebOS is suck.  I think their good developers have left the company.  Not sure how other SmarTV but Visio is worse.  My FireTV Stick has more apps.

Share this post


Link to post
Share on other sites
  • 0

The solution I've found is to turn off the tv sound and simplynk options on the home theater box.... the competing settings between the television and the home theater system are causing the disruption. .. so let the tv control it all.

Share this post


Link to post
Share on other sites




  • 0

Hey guys! News about this issue? Random on-screen warnings that HDMI inputs are being inserted are appearing and ARC audio keeps disconnecting randomly. This sucks. Does that happens too with you? Could not fix with @Jecamacho solution. Thanks a lot!

Share this post


Link to post
Share on other sites
  • 0

Exactly this is happening to me. I upgraded the firmware of the theater but didn't solve the issue. I thougth of dowgrading the tv webos software to the previous version, but haven't found a way to do it

  • Like 1

Share this post


Link to post
Share on other sites
  • 0

Exactly this is happening to me. I upgraded the firmware of the theater but didn't solve the issue. I thougth of dowgrading the tv webos software to the previous version, but haven't found a way to do it

I was about to send for repair, because it is out of warranty. Now I'll wait if there are any solution, since other people are experiencing the same problem. I've also tough of downgrading the firmware, will try. Thanks!

Share this post


Link to post
Share on other sites
  • 0

I was about to send for repair, because it is out of warranty. Now I'll wait if there are any solution, since other people are experiencing the same problem. I've also tough of downgrading the firmware, will try. Thanks!

If you find a way to downgrade the tv software, please let me know how.

  • Like 1

Share this post


Link to post
Share on other sites


  • 0

Hey guys! I've found a post on a forum here in Brazil. A lot of people are experiecing the same issue. It is a firmware (05.00.35) issue. The new 05.00.50 solves it. Here is the link for the new firmware for manual instalation. At least for my 42LB6500 Brazilian TV: http://su.lge.com/GlobalSWDownloadCdn.laf?IMG=/201512/starfish-atsc-secured-m14tv-25.ashley.m14tv-2515-05.00.55-prodkey_nsu_V3_SECURED.epk

  • Like 1

Share this post


Link to post
Share on other sites
  • 0

Hey guys! I've found a post on a forum here in Brazil. A lot of people are experiecing the same issue. It is a firmware (05.00.35) issue. The new 05.00.50 solves it. Here is the link for the new firmware for manual instalation. At least for my 42LB6500 Brazilian TV: http://su.lge.com/GlobalSWDownloadCdn.laf?IMG=/201512/starfish-atsc-secured-m14tv-25.ashley.m14tv-2515-05.00.55-prodkey_nsu_V3_SECURED.epk

Thanks! Hopefuly I can find the new version for my tv.

Share this post


Link to post
Share on other sites
  • 0

Just installed the version 05.00.55 (corrected, not .50) from that link and it seems to be solved! My TV: LG WebOS 42LB6500. I think this firmware is multi language, since I can choose the language and region on settings. Maybe you guys can give it a try! Hope it helps!

Share this post


Link to post
Share on other sites
  • 0

Just installed the version 05.00.55 (corrected, not .50) from that link and it seems to be solved! My TV: LG WebOS 42LB6500. I think this firmware is multi language, since I can choose the language and region on settings. Maybe you guys can give it a try! Hope it helps!

How did you install it?

Share this post


Link to post
Share on other sites


  • 0

How did you install it?

 

1. Just format a USB falsh drive in FAT32.

2. Create a folder named: LG_DTV

3. Copy the firmware file inside the folder LG_DTV

4. Insert the USB on TV

5. Press install

6. Check on TV settings, general, about TV. You will see the firmware being installed, just like normal download over the internet.

7. When finished, turn off the TV and then turn it back on.

Share this post


Link to post
Share on other sites
  • 0

1. Just format a USB falsh drive in FAT32.

2. Create a folder named: LG_DTV

3. Copy the firmware file inside the folder LG_DTV

4. Insert the USB on TV

5. Press install

6. Check on TV settings, general, about TV. You will see the firmware being installed, just like normal download over the internet.

7. When finished, turn off the TV and then turn it back on.

Thank you very much! I installed that version (05.00.55) in my 50LB6500 (I'm from El Salvador, but I don't know what's the tv region).

I've had my tv on for a couple of hours and so far everything looks good. I'll post another update after more hours of use.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now



×