Bug in LG TV App (LG 43 inch TV 43UQ80006LB) - Re-sets input to aerial from satellite.

[OhmorrowSouthWales]

My TV is set to satellite input. I can't receive aerial reception where I am. The LG TV App re-sets my tv to aerial input whenever I use it. Does anybody else have this problem?

[GMC]

I have the same problem since a software upgrade and notified LG yesterday. Response expected in two working days. 

I will post when I get a solution. 

[OhmorrowSouthWales]

Good luck. I've never recieved a response from LG. Look forward to your post.

[GMC]

I received a reply today but it was not helpful. However, I changed my internet search and found the following, which has worked:

Changing the power-on screen o

1. Press the Settings button on the remote
2. Select All Settings
3. Select General
4. Select System
5. Select Additional settings
6. Select Home settings
7. Select Power on screen
8. Select the desired initial screen

Hope it works for you.

[OhmorrowSouthWales]

I just tried it several times but unfortunately "LG Channels" app always resets the input back to antenna. Oh Well, I was quite excited at finding a solution but it was not to be. I'm glad it worked for you and thanks for letting us know. I hope it works for others with this problem. Probably best to delete all LG TV apps. 👍

[GMC]

Did you find all of the different stages shown in my post?

If not, use you browser to search “set input default for LG” and your model number. 

[OhmorrowSouthWales]

Yes, to the letter. In fact, I have a vague memory of trying something similar about a year ago but the bug always re-sets to aerial. I was/am hoping LG would take notice and do something about their app - LG, if you're listening, it's only your LG Channels app that does this - but I don't think LG cares very much, at least, not enough to do anything about it. Thanks again for your efforts, it's appreciated. If LG is listening, I will delete their LG Channels app - again. Maybe, when the TVOS and LG Channels app are updated I might try again, or, maybe not!

[Satvied]

Hi OhmorrowSouthWales, I assume that you are also based in the UK? I am asking, as I have been in contact with LG customer service about my satellite selection issues after the recent webOS update to version 23.21.20 for my LG TV (model: OLED55B36LA). For some reason, they have imposed some serious restrictions on their UK customers, as I can only select the UK default satellite (Astra 28.2E). When I go to my TV settings, using this updated webOS version, I can not add a second or different satellite as the 'Add Satellite' button has been greyed out. In the previous version of webOS this was possible. Customer service have suggested that I raise a 'Voice-of-Customer (VOC)' ticket. Have you ever considered this as a way of speeding up LG finding a solution for these bugs?

[OhmorrowSouthWales]

Hello Again. Yes, I am in South Wales, UK. The problem with the LG Channels app re-setting input from satellite to aerial is my second problem with LG. Before that, the Channel 4 app - I think it was called All4, or something similar, wouldn't show live Channel 4 streaming. Sounds petty, but for me aerial is not possible and in summer satellite reception is patchy due to the surrounding environment. So, when satellite is not available I rely on streaming - I get all channels through their apps,  except Channel 4. Even going through LG's internet web browser and going through Channel 4's web site, it still wouldn't let me watch live Channel 4 streaming!  OK, the point is, at the time, I went through LG's complaint and resolution system. I found it confusing, lengthy, frustrating and ultimately a waste of time. They never got back to me with anything useful and they certainly never addressed the issue. "Have you turned your TV off and on." And also, "Have you deleted the app and reloaded the latest version," was another trite response, among many others. I can only wish you great patience and perseverance. Raising any kind of ticket didn't work for me, but it just might work for you.

[Satvied]

On 2/16/2025 at 11:09 AM, Satvied said:

Hi OhmorrowSouthWales, I assume that you are also based in the UK? I am asking, as I have been in contact with LG customer service about my satellite selection issues after the recent webOS update to version 23.21.20 for my LG TV (model: OLED55B36LA). For some reason, they have imposed some serious restrictions on their UK customers, as I can only select the UK default satellite (Astra 28.2E). When I go to my TV settings, using this updated webOS version, I can not add a second or different satellite as the 'Add Satellite' button has been greyed out. In the previous version of webOS this was possible. Customer service have suggested that I raise a 'Voice-of-Customer (VOC)' ticket. Have you ever considered this as a way of speeding up LG finding a solution for these bugs?

Just an update after contact with LG customer support. The trick seems to be to switch off the 'programme list update' in the satellite settings and this then re-activates the 'add satellite' option. Further, the nearest satellite was then also selected as was the case before the recent webOS update.