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ABC iView watching live news stops and starts with spinning circle

Charlie F

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Charlie F Newbie

Charlie F

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I’ve just got home after being away 2 years, and got the tv out of storage. When we try and watch the news live in the. Morning every few minutes the video and sound stop and then after a few seconds the circle appears and starts spinning. Then the program starts again and it’s fine for a little while, and then it stops again.

I have checked for updates of the TV OS and iView (2021 is the latest)

If I use iView on my iOS device and then airplay it to the tv it works fine with no problems. If I watch any program on iview that would have been prerecorded, even if I’m watching it “live” it’s fine.

I see a few people were having a problem with all iView programs back in 2022, but they resolved. 
 

can anybody suggest any solutions?

 

Thanks

Charlie

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td47 Proficient

td47

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Where was it stored, and what were the minimum and maximum temperatures there?

The reason I ask, is that electronic components have a maximum storage temperature, as well as a min and max operating temperature. There will be NO MIL SPEC components in a domestic device, so some degradation may have occurred, or even static damage (ESD) from a nearby storm.

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Charlie F Newbie

Charlie F

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Just in our garage, guessing at temps but no lower than 0 and no higher than 35could be the problem, except it only happens on live to air on ABC via iview app and other channel apps are fine 

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