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Streaming locks up, tv goes off


Alann

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      Hi,
      I recently bought an LG UK6500PLA TV (my first LG), but I have a difficult time streaming content (Wifi connected), e.g. Netflix series is streaming in low resolution.  The router is only 10 feet away from TV (but ethernet is not an option) and uses a 5GH frequency range.
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    • By rupy911
      Good evening everyone, Since yesterday I have a problem that is driving me crazy. I have the smart TV in question and I can practically no longer see any content from any platform except YouTube, let me explain. If I open Netflix I see everything correctly but when I launch any content the TV loads up to 20-25% then gives me an error stating that that content cannot be played. Same problem with Disney+, the app tries to load any video then gives me an error, try again, same thing with Amazon prime. Basically only YouTube works. I'll list what I did: - Fully updated TV, fully updated apps - I unplugged and waited, nothing - I reset to factory settings, nothing - I changed 3 different networks, two wifi and one wired, changed 3 different DNs, inserted manual IPs, put back DHCP, nothing - I uninstalled and reinstalled the apps, nothing. The network works because the TV runs all the tests and is connected stably to my fiber. It's a problem that not even LG support can tell me about. I don't know what to do anymore, all that remains is to think of a firmware/hardware problem. Can you give me some advice? Thank you Roberto
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