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Video feed pauses in middle of show


Lefcoasdave

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We have a SONY 55" Brava smart tv about 4 years old. When we watch BritBox via our Amazon Prime subscription, we get deep pauses in the video feed, as if there were a buffering problem or a source feed problem. Our usual fix is to wait for a minute or two--it may continue. Or we back our of BritBox and sometimes also Amazon and restart them. Or occasionally we have to turn the power to the set of and restart the tv. I have deleted unused premium apps from Amazon. I have purged the cache. After seeing suggestions about deleting and reloading the app, I searched for an actual BritBox app, but there isn't one. We still have the problem. This could be caused by a tv hardware or operating system issue; it could be caused by an Amazon Prime app issue, or an Amazon internal network issue, or an Amazon or BritBox supplier side hardware/software/bandwidth issue. It could be caused by a problem with our wifi or our modem connected to our fiber net company, or something else entirely, or all of the above! I plan to contact Amazon support first. Any other ideas? Anyone else had this problem? Thanks!

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