Lefcoasdave

We have a SONY 55" Brava smart tv about 4 years old. When we watch BritBox via our Amazon Prime subscription, we get deep pauses in the video feed, as if there were a buffering problem or a source feed problem. Our usual fix is to wait for a minute or two--it may continue. Or we back our of BritBox and sometimes also Amazon and restart them. Or occasionally we have to turn the power to the set of and restart the tv. I have deleted unused premium apps from Amazon. I have purged the cache. After seeing suggestions about deleting and reloading the app, I searched for an actual BritBox app, but there isn't one. We still have the problem. This could be caused by a tv hardware or operating system issue; it could be caused by an Amazon Prime app issue, or an Amazon internal network issue, or an Amazon or BritBox supplier side hardware/software/bandwidth issue. It could be caused by a problem with our wifi or our modem connected to our fiber net company, or something else entirely, or all of the above! I plan to contact Amazon support first. Any other ideas? Anyone else had this problem? Thanks!

I recently bought an LG 43UN7300 AUD to replace a failing plasma display in our kitchen. We also have a larger Sony smart tv in our living room. We are about to cut the chord with Directv. I have been trying for a couple of days to get our Amazon Prime video account to work on the new set. I have come to the conclusion that Amazon Prime requires a newer version of the Google Chrome browser than came with the tv and there is no way for we poor purchasers to update it. LG is about to announce the release of webOS 6 in their newest models and it is not yet clear whether they will upgrade those of us with "old" (< 2 months) sets. This kind of customer support is simply an unacceptable way to do business. I sure hope they fix what needs fixing!