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By Mimiu
As the title says, please fix ASAP playback of Profile 7 (FEL/MEL) inside Matroska (.mkv) container.
On WEB OS 24 it was working with backwards compatibility to HDR10 base layer - in other words the Dolby Vision was omitted.
Currently in WEBOS 25 the files won't work/play.
As LG started to support Profile 8 Dolby Vision from WEB OS 25 in MKV properly, this should be easy fix for LG.
Example of MediaInfo of Profile 7:
Video ID : 1 Format : HEVC Format/Info : High Efficiency Video Coding Format profile : Main [email protected]@High HDR format : Dolby Vision, Version 1.0, Profile 7.6, dvhe.07.06, BL+EL+RPU, no metadata compression, Blu-ray compatible / SMPTE ST 2086, Version HDR10, HDR10 compatible Codec ID : V_MPEGH/ISO/HEVC Duration : 1 h 25 min Bit rate : 55.3 Mb/s Width : 3 840 pixels Height : 2 160 pixels Display aspect ratio : 16:9 Frame rate mode : Constant Frame rate : 23.976 (24000/1001) FPS Color space : YUV Chroma subsampling : 4:2:0 (Type 2) Bit depth : 10 bits Bits/(Pixel*Frame) : 0.278 Stream size : 32.9 GiB (91%) Language : English Default : Yes Forced : No Color range : Limited Color primaries : BT.2020 Transfer characteristics : PQ Matrix coefficients : BT.2020 non-constant Mastering display color primaries : BT.2020 Mastering display luminance : min: 0.0001 cd/m2, max: 1000 cd/m2 Maximum Content Light Level : 966 cd/m2 Maximum Frame-Average Light Level : 223 cd/m2 Cheers and thank you.
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By Dennis p
Hi!
I own a OLED65C8PUA 65-Inch 4K Ultra HD Smart OLED TV and it seems to be suddenly freezing when a commercial starts on a LG channel. I've unplugged the TV, hold down the start button, restarted to clean out the cache. I even restarted the whole system where it deletes most of the apps and all your picture and internet settings. Still getting this freeze during ADS between the LG channel presentations (be it the 80's, 90's, Love Boat channels, etc.) Anyone else have this problem? I'm kind of at a loss of what to do next.
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By geb724
LG OLED65C2AUA.
webOS TV version webOS25/10.2.2-61. up to date.
software version 33/22.95 up to date.
whenever I watch Netflix it freezes indiscriminately. Once it happened at minute 1:29 of a movie although it can happen at any time. the Netflix error message says to restart which I do but the issue persists. it is to the point where it is unwatchable. however, when I watch it through Firestick it is fine. Other TV's do not have the issue so I am thinking it is something with the TV. I have uninstalled and reinstalled the app on the TV. I have powered down the TV. I have reset the router. I am wired with ethernet so not using wifi. any help would be appreciated to fix this issue.
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By News Reporter
LG CLOiD Redefines Home Living by Making Daily Chores Effortless, Giving
Customers More Time for What Matters Most
SEOUL, Dec. 25, 2025 — LG Electronics (LG) will be showcasing its new home robot, LG CLOiD, for the first time at CES® 2026, held in Las Vegas from January 6-9. Representing LG’s continued progress in home robotics, LG CLOiD is designed to perform a wide range of indoor household tasks, enhancing everyday convenience and improving quality of life by making home management more efficient and intuitive.
Positioned as a home assistant, LG CLOiD embodies LG’s vision of the “Zero Labor Home, Makes Quality Time” – a future where technology meaningfully reduces the burden of daily chores, allowing customers to focus more on the people and moments that matter most. The robot marks a significant milestone toward the company’s long-term goal of freeing customers from the time-consuming demands of housework.
Featuring a suitable form factor optimized for today’s living environments, LG CLOiD is built to perform a wide variety of tasks within the home. Its two articulated arms are powered by motors delivering seven degrees of freedom each, providing versatile motion similar to natural movements. Five individually actuated fingers on each hand provide advanced dexterity, allowing CLOiD to perform delicate and precise tasks that require fine motor control.
At the core of LG CLOiD is a chipset integrated into the head, functioning as the robot’s “brain.” This is complemented by a display, speaker, camera and an array of sensors that enable expressive communication, natural voice interaction and intelligent navigation. Powered by LG’s Affectionate Intelligence technology, CLOiD is designed to sense its surroundings, interact in a natural and user-friendly way and refine its responses over time through repeated interactions – aiming to provide more personalized support for everyday tasks.
LG views robotics as a key future growth engine and is accelerating innovation in this strategically important sector. As part of this effort, the company has established HS Robotics Lab within its Home Appliance Solution Company to secure differentiated technologies and further strengthen its core robotics capabilities and product competitiveness. In parallel, LG is actively pursuing joint research initiatives and strategic partnerships with leading robotics companies in Korea and around the globe.
Visitors to CES 2026 can experience LG CLOiD and a variety of real-life “Zero Labor Home” scenarios at LG’s booth (#15004, Las Vegas Convention Center).
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By daniel.882
i've updated an oled 42C3 to software version 33.22.80 and after this update some videos doesn't work anymore, last week no problem. I have other videos with the same format and codecs and work, so i don't have any idea what can be the issue.
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Question
xztd34
Hi Guys,
Since short I have a problem seeing Dolby Vision in the Netflix app on my LG Oled C7.
I was alway able to see on top of every movie when it was streamed in Dolby Vision.
At this moment the only thing I see is Ultra HD 4K and when I play the movie no Dolby Vision or even HDR.
I'm from Belgium and I have the latest firmware update.
I have reset the LG to factory settings twice with no advance.
I also have the same problem with my connected Amazon Firestick 4K Max, only showing Ultra HD 4K.
When i play apple tv this shows dolby vision in the information of the movie and when playing I get the dolby vision logo in right top corner.
Contacted Netflix a couple of time, the answer I get is to wait till the dolby vison information is showing again.
Any idea,
Kind regards
0 answers to this question
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