Quantcast
Jump to content

Join Amazon Prime - Watch Thousands of Movies & TV Shows Anytime - Start Free Trial Now ×
  • 1

ThinQ won't link to Google Home app

coyote

Asked by coyote,

 Share

Question

coyote Rookie

coyote

Posted
Posted

I want to control my C1 with my Google Home speakers, but my Android LG ThinQ app is not sending the correct info to my Android Google Home app to link the ThinQ service.  

When I try, the error message says "No devices were found in your LG ThinQ account".  However, the ThinQ app is signed into my account and successfully controlling my C1.

Google Home support and I think the issue is with the ThinQ app.

link hidden, please login to view
says this should work.  My LG support agent told me it's not supported; I'm guessing she was new.

Link to comment
Share on other sites

2 answers to this question

Recommended Posts

  • 0
SofReg Newbie

SofReg

Posted
Posted

Hi there. I had the same problem since last year. I somehow just resolved this problem now. I searched everywhere before on the internet and never found a solution. 

If you're still having this issue that you cannot link the LG ThinQ App to Google Home App or Google Nest Mini Smart Speaker and that your LG Smart TV is already linked to your LG ThinQ App and you can control it without a problem. Then 1st make sure your Google Assistant is setup on your TV and your LG Account is signed in on your TV. After that try these steps:

1- Turn on your TV and press the home button on your TV remote control. 

2- Open LG ThinQ App and click on your TV tile.

3- Click the 3 dots in the top right corner and choose LG ThinQ TV Settings at the bottom of your phone's screen.

4- Tap on Location and assign your TV to a Room then tap save.

5- You'll be back automatically to the settings screen then right under Location tap Sign in to TV with your account, then you should see a confirmation on your TV and phones screen  that you're logged in.

6- Back to LG ThinQ App settings as before and tap Set to use smart speaker if you have google home or google nest mini to control your TV with voice and then follow the setup steps on your phones screen.

7- Open Google Home App and tap the + sign on the top left corner and tap Set up device or whatever its shown to you, depending on your App version the UI might be different. 

8- Tap Devices compatible with Google and search for LG ThinQ App and select it and follow the steps. 

9- After that you won't see that error again and your LG ThinQ App will be successfully linked to your Google Home App. Go back to Google Home App and there you should see a tile named TV. 

10- Open LG ThinQ App>tap the 3 burger lines on left top corner> Settings gear>Tap Voice Assistant>Google Assistant then follow the steps.

11- Hopefully DONE ✅.

PS: if this didn't work you have to unlink LG ThinQ App from your Google account. To do so:

1- Open this website and login with your google account that you're using for Google Home App:

 https://myaccount.google.com/accountlinking

2- Unlink LG ThinQ App.

3- Repeat the steps all above.

Good luck 🤞


 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
 Share
Go to question listing

  • Similar Topics

    • Fabulos47
      OLED77C2PUA eARC issue with Onkyo Home Theatre receiver
      By Fabulos47
      I have an Onkyo TX-NR6050 connected to a LG OLED77C2PUA using a high speed HDMI cable.
       
      When the TV is tuned on the Onkyo comes out of stand-by mode. The volume control on the LG remote is able to raise and lower volume control on the receiver.  The LG has a connection to the Onkyo but the LG is not passing any data.
      If the receiver is out of stand by mode (by either turning the receiver on first or turning the TV on --> off --> on) then there is a data connection and sound can be heard.
      The issue seems to be in the timing of the handshake between the two devices. The LG has no problem turning on the onkyo but whether the data connection is established is based on the receiver being out of stand by mode first.
      I tried everything found on line from changing HDMI connection type form Auto, PCM, and pass through. I have tried disabling the quick start from LG setup.
      It is very annoying considering the amount of money invested into a setup that is suppose to be eARC 2.1.  I should not have to use the home theater remote.
      Any ideas?
       

    • JamesH
      I want my LG TV to connect to Bluetooth automatically
      By JamesH
      I output the sound from my LG 75UJ657A to external speakers through a bluetooth connection, but it doesn't automatically connect to the bluetooth device when I turn the TV on. Whenever I cycle the TV off and, then, back on, the TV asks if I want to connect to the bluetooth device, and I have to select "yes" with the remote. My smart phone automatically connects to all the bluetooth devices I've set it up with. When I start my car, my phone connects automatically to the car stereo/phone system, and it does the same with other bluetooth speakers I have. This is what I want my TV to do.
      How do I get my LG 75UJ657A to automatically connect to the bluetooth device I've set up with it?
    • Lee Magee
      YouTube App isn't running in 4k
      By Lee Magee
      I just purchased the LG UHD 43UP76 advertised as real 4k however the YouTube App is running at 1080p.  Which means 4k content is downsampled to 1080p then reupsampled to fit the 4k pixel grid and the image quality is awful.
      i assume WebOS runs at 1080p and simply upscales to 4k on low end 4k TVs, this same with high end TVs??
       
       
       
       
    • News Reporter
      New LG MAGNIT Delivers Sublimely Immersive Home Cinema Viewing Experiences
      By News Reporter
      Designed for Home Entertainment, LG’s Premium Micro LED Offers Stunning 4K
      Images on a Breathtaking 118-Inch Display and Easy Content Access With webOS

      SEOUL, Sep. 11, 2023 — LG Electronics (LG) announces the newest addition to its LG MAGNIT lineup of premium Micro LED displays. The new model (LSAL006) provides immersive home entertainment experiences via an expansive 118-inch, 4K (3,840 x 2,160) resolution screen featuring LG’s Micro LED technology and a miniscule 0.68-millimeter pixel pitch. Possessing the elegance and scale befitting a super-luxury residence, the impressive display offers a seamless user experience with webOS, a wealth of content services, and convenient streaming from a wide range of devices.1
      Delivering unparalleled picture quality through the brilliance of Micro LED technology, the new LG MAGNIT allows customers to enjoy complete viewing immersion in the comfort of their own homes. The cutting-edge display’s micro-scale pixels and the integration of LG’s Surface Treatment technology ensure excellent image reproduction with vivid colors and outstanding contrast.
      Equipped with the company’s AI-powered ɑ (Alpha) 9 Intelligent Processor, LG MAGNIT optimizes picture quality for various types of content, including movies, sports and games. The processor leverages advanced deep-learning algorithms and an extensive visual database covering a wide range of content genres, enabling it to intelligently analyze and adjust image quality according to what the user is watching. Along with automatic genre-based picture optimization, LG MAGNIT features AI brightness control and comes with functions that enhance facial detail and upscale on-screen text, boosting usability and viewers’ sense of immersion.
      LG’s new Micro LED also features the company’s own webOS smart TV platform, which offers easy navigation and access to a growing catalog of popular streaming apps, including Amazon Prime Video, Disney+ and YouTube.2 Incorporating two 50W, 4.2 channel speakers and supporting enhanced audio return channel (eARC), LG MAGNIT lets users enjoy bold, cinematic sound that helps make their favorite content lifelike.
      LG’s latest LG MAGNIT boasts seamless connectivity, with support for Apple AirPlay 2 and Miracast to mirror the mobile screen from both iOS and Android OS devices. It also comes with four HDMI 2.1 ports for convenient connection to compatible devices, has built-in Bluetooth and is WiSA Ready for wireless spatial sound. For installation flexibility, customers have the choice of wall-mounting or the stand-type option.3
      Additionally, LG’s latest Micro LED prioritizes user safety, and the safety of the installation environment, as evidenced by its successful completion of flame-spread tests. The product’s BS476 Part 7 Class 1 rating4 underscores its exceptional fire resistance. Furthermore, LG MAGNIT adheres to international certification standards aimed at alleviating visual fatigue, emitting low levels of blue light.5
      As demonstrated at CEDIA Expo 2023 (September 7-9, Denver, Colorado), the world’s premier event for residential tech, LG MAGNIT takes home theater to the next level when paired with the premium home audio solutions from Bang & Olufsen.6 LG’s continuing collaboration with Bang & Olufsen – which began with the 136-inch LG MAGNIT and has now been extended to the 118-inch model – brings customers remarkable home cinema experiences.
      “The new LG MAGNIT introduces our state-of-the-art Micro LED display technology to private homes, allowing residential customers to experience impressive picture quality on a cinematic scale,” said Paik Ki-mun, senior vice president and head of the Information Display business unit of LG Electronics Business Solutions Company. “We will continue to expand our lineup of Micro LED products for home use; complementing the new 118-inch model and previously released 136-inch model with innovative solutions that further strengthen our leadership in the premium display market.”
      The new LG MAGNIT is currently available in the U.S. and will be rolled out to markets worldwide starting this month. To learn more about the cutting-edge product, visit
      link hidden, please login to view. # # #
      1 Streaming performance depends on the quality of the network environment.
      2 Many streaming apps available on webOS require a paid subscription.
      3 Wall-mount and stand types are available as purchase options.
      4 The LED module with product number (LSAL006) has been evaluated for spread of flame at 1.5min and final spread of flame under BS 476 Part7:1997COR.1:2014 procedures, verified by BST Testing Co., Ltd in July 2023, and has satisfied Class 1 (165+25mm) standard requirements. (Certification number XD444237674070401SR)
      5 The LSAL006-G2* LED module passed a TÜV Rheinland-approved test following “2 PfG Q2498/09.19 Eye Comfort 2.0 Evaluation,” which covers various performance aspects including white balance, color difference, gamma difference, wide color gamut, low blue light and flicker management. (Verification Code: Q50598152)
      6 Bang & Olufsen speakers require separate purchase and installation.

    • News Reporter
      LG to Enable Cross-Brand Connectivity Through LG ThinQ Smart Home Platform
      By News Reporter
      Delivering the First Commercial Implementation of HCA Specification 1.0,
      Company Expands Smart Home Ecosystem Through Partnerships With Other Brands
       
      SEOUL, Aug. 29, 2023 — LG Electronics (LG) is set to present the first commercial implementation of the Home Connectivity Alliance’s HCA Specification 1.0, enabling cross-brand appliance connectivity through the LG ThinQ smart home platform. By the end of this year, consumers will be able to control appliances from diverse brands, such as Samsung and Vestel, with the intuitive-to-use ThinQ app, providing seamless interconnectivity and a smarter, more convenient home.
      With a firm commitment to customer experience innovation, LG has joined with other brands to bring the elegant simplicity of cross-brand compatibility to major markets worldwide, including South Korea, the United States and Europe. The partnership will initially cover major appliance product categories, such as washing machines, dryers and dishwashers, and will gradually be expanded to other types of appliances in the future.
      The widespread adoption of HCA Specification 1.0 to development makes it possible to monitor and control various brands’ home appliances and air solutions using a single application. With the ThinQ app, users just have to register their compatible products, and then they’re ready to enjoy the ease and time-saving freedom of one-stop device management. Those with an LG washing machine and a Samsung dishwasher in the home, for example, will no longer have to switch between each manufacturer’s app to set their preferred wash cycle and cleaning settings.
      The arrival of true cross-brand interconnectivity is the realization of the HCA’s vision for a seamlessly unified smart home experience. Founded in January 2022 and comprising a number of smart home solutions manufacturers, the HCA aims to provide cloud-based interoperability between the smart home platforms of its member companies. As a board member of the alliance, LG has been working closely with other appliance makers, including Samsung and Vestel, to drive the adoption of HCA Specification 1.0, with the ultimate goal of enhancing user convenience.
      Committed to expanding the smart home ecosystem, LG has also actively supported the work of the Connectivity Standards Alliance (CSA), a global organization dedicated to developing open communication protocols for smart home devices. LG contributed to the development and standardization of the Matter protocol, an Internet Protocol-based home IoT communications standard led by the CSA.
      “LG ThinQ enables a seamlessly interconnected home appliance ecosystem that will provide new smart home experiences to customers around the globe,” said Jung Ki-hyun, executive vice president and head of platform business center. “LG will continue to expand compatibility between ThinQ and other HCA members’ smart home platforms.”
      # # #

      link hidden, please login to view

WEBOS FORUMS

MORE SECTIONS

FOLLOW US ON

×
×
  • Create New...