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Unable to link LG account to OLED55A1PUA
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By Juicycarrot
Hi there,
I have an LG smart TV OLED65G36LA (LG OS v03.20.17, webOS TV version 8.20.0-710) , and the Prime Video App was no longer able to update (from Dec 2025) and therefore could no longer be used.
I have tried uninstalling the app and re-installing, and that was unable to work, so then applied a full reset on the LG TV and so had to reinstall all of my other apps (Apple TV, Netflix, etc etc) which all successfully downloaded so confirmed network connections and setup are all confirmed working.
When I try to download the Prime Video app, it remains stuck on the download screen and is unable to update.
Thanks
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By Hasan Ghasabi-Oskoei
I have recently purchased an LG 55QNED86 television. I am located in Iran. Everything seems to be working fine, but when I click on any of the options, it tells me I must first consent to the LG Smart TV user agreement. However, I then get a message saying "Unable to load user agreements - a server error has occurred ......"
Can you help?
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By keshav iyer
Videos from certain websites are unable to play on browser after latest update to webOS 5.50.55. In the first image there should be a play icon on the video player
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By alfie
Disney plus unable to play videos error code:PB_WEBOS_DR-6006_Invalidstateerror: Unfulfilled promise rejected automatically during destruction.
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By nkat
Hello Team,
I'm unable to play any video any video on LG TV WebOS browswer.
I've tried to play
link hidden, please login to viewm also, but no luck. I've toggled (on and off) the 'Adpative Javascript video stream' settings in browser but no luck.
Can any one help on this .?
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Question
Guest
I've tried all three methods to connect an account to my TV. With the thinQ app, when I press the link button, it tells me it was unable to link the account. With the web browser option, it spins indefinitely while verifying login info. With the remote login, it pops up with an error about a temporary server issue.
I've already done a software update which didn't help. I've also tried creating a new account using the TV and that had the same results.
Any ideas on how to resolve this?
1 answer to this question
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