Quantcast
Jump to content
  • 0

LG WiFi connectivity


Flying Frenchman

Question

Note to LG User Support Issues:

March 28, 2021

This isn't a question as much as a solution to an issue I encountered with my new LG Smart TV.

After receiving the unit I was impressed that the remote had a Prime button.  This made access to Prime easy and we used it several times.  Then, all of a sudden, I wasn't able to access Prime.  I tried everything.  I called Amazon thinking the problem could be with them.  No problems on their end.

I should tell the reader the error I was receiving when I tried to access any on-line app:  "NO INTERNET CONNECTIVITY".  A real puzzlement since the TV showed a strong signal.

Then I called LG technical support.  The helped me go through the Wireless Connectivity process.  That didn't work.  The long and the short of this information is that I spent most of the day on a Monday, Tuesday, Wednesday talking with various LG techs.  One tech had me try connecting using the hot spot on my iPhone.  After repeatedly working with the process, I finally connected.  The TV connected to the internet immediately and worked fine.   It also showed the TV was not "at fault".  The consensus with several techs confirmed that internet was internet and should be available.  One tech said it was a problem with the Firewall of my security software.  I contacted them and was advised that software resided on the PC and not on a TV.  Hence not a problem there.

Finally, the issue was elevated to level 2 at LG.  That tech said:  "Let's check with the router provider to see if something might be blocking the signal."   We accessed a tech at Netgear, and within about five minutes he found the problem.  After accessing the router using the IP address, the first screen he looked at showed the connection to LG******* was BLOCKED.  No one could give me a reason why blocking could occur when that issue was not initially there.  Unblocking that entry solved the problem!

What is interesting - and frustrating - to me is that out of approximately ten different technicians – Amazon-Prime, LG, technical department from the store where the item was purchased, the internet provider, the security company software, 'friends', relatives, etc., none suggested the ROUTER! 

SUGGESTION:  CHECK THE ROUTER FIRST FOR CONNECTIVITY ISSUES! 

I trust this is of help to others that may experience a "Non-Connectivity" issue with their smart TV.

 

Link to comment
Share on other sites

  • Answers 1
  • Created
  • Last Reply

Top Posters For This Question

Top Posters For This Question

1 answer to this question

Recommended Posts

  • 0

@Flying Frenchman Thanks for taking the time to document your interesting issue. I am glad you got it fixed.

However, I would be very interested in knowing what the Netgear router model is, and what Setting screen he accessed to fix it.  Most routers will have the firewall section set to block ONLY incoming request into you local home network LAN (to prevent hackers doing port scanning to find any open ports to connect to), and the default OUTBOUND rule would normally to allow all, as it is obviously legitimate to have your home network devices initiate a session, on port 80 or 443 at least, to any valid site, that can be found by a DNS service. Maybe a block rule got added by some other TECH person, and they got it wrong?

Some users find that setting the DNS setting on the TV Network settings to the 8.8.8.8 (public Google DNS service) will often fix odd issues.

Netgear basic info here:

link hidden, please login to view

Edited by td47
clarification
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Nick Payne
      I run a media server using Serviio on a Raspberry Pi (several thousand files just organised by folder structure), and I use the DLNA client built into WebOS to play the files from the server. For the past five years I've had an LG OLED55B6T, and due to a bit of burn-in on the screen, I've just replaced it with an OLED65G1PTA. One thing I notice with the new set is that it's much slower to navigate through the folder structure on the media server to get to the file I want to play. The difference seems to be that the DLNA client on the old TV just shows folders with a generic folder icon, whereas the new one wants to thumbnail each folder that's visible on the screen before it will allow me to continue. I haven't found anything in the settings to stop this behaviour - you can choose to display the folders as a grid or list, but either way it still tries to thumbnail each folder.
      As an experiment I installed Kodi on a Chromecast with Google TV that I have attached to the new set, as it can also act as a DLNA client, and it is also much faster to navigate through the folder structure on the media server. However, it has the drawback that if I stop watching a video part way through, it doesn't remember the point I was up to when I restart watching, whereas the client in the TV does.
      Any suggestions on a possible fix for speeding up the navigation?
    • By News Reporter
      Advancing Business Portfolio with Greater Focus on Digital Transformation   

      SEOUL, Nov. 25, 2021 — LG Electronics (LG) today announced that William Cho, its Chief Strategy Officer, will also take on the responsibility of Chief Executive Officer effective December 1. LG’s top strategist since 2019, Mr. Cho was responsible for establishing LG’s Business Incubation Center and fostering new businesses opportunities in the form of in-house ventures as well as startup partners during his six-year tenure as president of LG North America.
      Having joined Goldstar in 1987 and spending four years in LG’s overseas office in Germany, Mr. Cho has a storied career including roles as president of LG Canada, Australia and the United States. A graduate of Pusan University, Mr. Cho received his master’s degree in business from Yonsei University in Seoul.
      Other notable changes include the appointment of Kim Byoung-hoon as Chief Technology Officer. Currently serving as the head of the Future Technology Center, Dr. Kim is being promoted to executive vice president and will simultaneously assume the roles of Chief Technology Officer as well as the new Information and Communication Technology leadership position.
      Jang Ik-hwan, a 31-year veteran of LG, is being promoted from SVP to EVP and will assume the top position at the Business Solutions Company after successfully growing the IT business portfolio to make LG one of the fastest-growing brands in the notebook, laptop and monitor business. SVP Eun Seok-hyun has been tapped to lead the Vehicle component Solutions Company as its third and newest president. Mr. Eun was previously responsible for growing the smart business division under the same company.
      Going forward, the new leadership team will accelerate changes focusing even more on customer value in pursuit of growth with each business unit assuming greater responsibility. Toward this end, LG will reorganize its Customer Satisfaction Management Center into the new Customer Value Innovation Office with oversight by the CSO. The role of the CVIO will be to more effectively identify and incorporate customer feedback and pain points into the product planning, development and sales processes. In addition, the Customer Experience Innovation Department under the Home Appliances and Home Entertainment Companies will be upgraded to Customer Experience Innovation Division.
      Also, to discover potential growth engines and expedite future innovations, the M&A department under the umbrella of the Chief Strategy Office will be elevated to division level for more resources. Similarly, to increase its focus on future trends and customer needs, LG’s Life Soft Research (LSR) department will be promoted to Life Soft Research Lab to increase its influence within the Design Management Center. And to speed up its digital transformation process related to customer experience, LG will elevate the AI Big Data department to division level under the watchful eye of the new Chief Data Office (CDO).
      All appointments are effective Dec. 1 with promotions going into effect on the first day of the new year.
      # # #

      link hidden, please login to view
    • By anton de Freitas
      Why does my my Smart TV keep displaying network disconnected network connected
    • By Visalbot
      If I know LG TV give me a hard time like this I didn't buy LG Smart TV. I just bought LG UHD TV 43UP77, and now got stuck with no Netflix on LG Store, and when I press Netflix logo on magic remote, a message poppped up " Content is unavailable. This page is not available"  oh shit....... feel regretful

×
×
  • Create New...