Quantcast
Jump to content
  • 0

LG WiFi connectivity


Flying Frenchman

Question

Note to LG User Support Issues:

March 28, 2021

This isn't a question as much as a solution to an issue I encountered with my new LG Smart TV.

After receiving the unit I was impressed that the remote had a Prime button.  This made access to Prime easy and we used it several times.  Then, all of a sudden, I wasn't able to access Prime.  I tried everything.  I called Amazon thinking the problem could be with them.  No problems on their end.

I should tell the reader the error I was receiving when I tried to access any on-line app:  "NO INTERNET CONNECTIVITY".  A real puzzlement since the TV showed a strong signal.

Then I called LG technical support.  The helped me go through the Wireless Connectivity process.  That didn't work.  The long and the short of this information is that I spent most of the day on a Monday, Tuesday, Wednesday talking with various LG techs.  One tech had me try connecting using the hot spot on my iPhone.  After repeatedly working with the process, I finally connected.  The TV connected to the internet immediately and worked fine.   It also showed the TV was not "at fault".  The consensus with several techs confirmed that internet was internet and should be available.  One tech said it was a problem with the Firewall of my security software.  I contacted them and was advised that software resided on the PC and not on a TV.  Hence not a problem there.

Finally, the issue was elevated to level 2 at LG.  That tech said:  "Let's check with the router provider to see if something might be blocking the signal."   We accessed a tech at Netgear, and within about five minutes he found the problem.  After accessing the router using the IP address, the first screen he looked at showed the connection to LG******* was BLOCKED.  No one could give me a reason why blocking could occur when that issue was not initially there.  Unblocking that entry solved the problem!

What is interesting - and frustrating - to me is that out of approximately ten different technicians – Amazon-Prime, LG, technical department from the store where the item was purchased, the internet provider, the security company software, 'friends', relatives, etc., none suggested the ROUTER! 

SUGGESTION:  CHECK THE ROUTER FIRST FOR CONNECTIVITY ISSUES! 

I trust this is of help to others that may experience a "Non-Connectivity" issue with their smart TV.

 

Link to comment
Share on other sites

  • Answers 1
  • Created
  • Last Reply

Top Posters For This Question

Top Posters For This Question

1 answer to this question

Recommended Posts

  • 0

@Flying Frenchman Thanks for taking the time to document your interesting issue. I am glad you got it fixed.

However, I would be very interested in knowing what the Netgear router model is, and what Setting screen he accessed to fix it.  Most routers will have the firewall section set to block ONLY incoming request into you local home network LAN (to prevent hackers doing port scanning to find any open ports to connect to), and the default OUTBOUND rule would normally to allow all, as it is obviously legitimate to have your home network devices initiate a session, on port 80 or 443 at least, to any valid site, that can be found by a DNS service. Maybe a block rule got added by some other TECH person, and they got it wrong?

Some users find that setting the DNS setting on the TV Network settings to the 8.8.8.8 (public Google DNS service) will often fix odd issues.

Netgear basic info here:

link hidden, please login to view

Edited by td47
clarification
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By News Reporter
      While flying cars are still quite far away from being a real thing, some of the ideas we used to have about life of the future have turned into a reality. Smart living powered by Internet of Things (IoT) devices is a perfect example. Through its industry-leading IoT technologies, LG is more committed than ever to providing consumers with an all-around better quality of life by enabling connected smart homes powered by ThinQ.
      To give travelers a taste of this smart living far away from home, LG Taiwan partnered with two accommodation providers in the city of Yilan, located on the nation’s northeastern coast, to offer a much-needed escape from the hustle and bustle of urban life.

      As part of this two-year partnership, LG Taiwan teamed up with
      link hidden, please login to view for the launch of the “LG ThinQ One-Bedroom Pool Villa” – a luxurious villa featuring modern, white décor and plenty of natural light. This elegant space also features minimalist wooden furniture and access to a private pool, Zen garden and hot spring so guests can rejuvenate their minds and bodies, freeing themselves from all outside distractions.
      For the most advanced and unique smart home experience, the villa’s guest rooms are packed with popular LG smart home appliances, smart TVs and AV products so that they can try everything and experience how easy it is to control them all on the ThinQ app.

      During their stay, guests can activate, schedule and view the status of the home’s appliances anytime through the smartphone provided in their room, and utilize LG OLED TV’s Home Dashboard or smart speakers to control them remotely, ensuring people of all abilities can experience the smart life powered by LG.

      On entering the picturesque villa, travelers can place their outerwear in LG Styler to eliminate the germs they collected on their travels. For guests who just enjoyed a quick swim, LG dryer can gently dry their clothes to eliminate damp odors without damaging the most delicate of fabrics. Moreover, guests can enjoy high-quality multimedia entertainment with LG Ultra HD 4K OLED Smart TV, which can also be used to monitor and control the smart appliances, such as turning on LG PuriCare AeroTower or PuriCare dehumidifier to create the most comfortable indoor space even during rainy, humid days.

      To follow up its first collaboration with the in 2021, which brought to life the “HA House Autumn,” LG Taiwan created a second ThinQ home this year called the “HA House Summer”, which is even more smart and comprehensive than the first, setting a new benchmark for the era of smart travel accommodations.

      “HA House Summer” is a 5-story home converted from the personal residence of DEZU Group’s founder. Featuring a simple yet modern white exterior design, the building itself utilizes large floor-to-ceiling windows to create a living space that harmonizes with surrounding nature.

      This sprawling house is filled with LG’s full range of Wi-Fi-enabled smart home appliances, including LG DUALCOOL air conditioner, LG PuriCare 360° Air Purifier, LG PuriCare AeroTower and LG QuadWash dishwasher. Guests can turn on each floor’s air conditioner via the ThinQ app before entering to enjoy a cool temperature and fresh air as soon as they step inside.

      The wireless, portable XBOOM 360 Bluetooth speaker provides immersive surround sound while LG StanbyME, a 27-inch wireless touchscreen monitor with movable stand, lets guests enjoy audio and video entertainment on the outdoor turf, at the pool, in the basement’s gaming room and everywhere in between.

      What’s more, the second floor is furnished with home furniture appliances from the LG Objet Collection, including LG WashTower, LG Styler and LG CordZeroThinQ A9 Kompressor+ vacuum cleaner, while the popular InstaView Door-in-Door refrigerator is installed in the first-floor kitchen. The LG Objet Collection’s natural color palette evokes comfort and familiarity through its light pastel colors and elegant earth tones which harmonize with nature.

      Continuing its collaborations with global travel and accommodation providers, LG will ensure the smart life is no longer limited to the home and the most instantaneous smart services will be harnessed to create a minimalist lifestyle with infinite possibilities during travels.

      Contributed by LG Taiwan
      # # #

    • By Kingfamily
      My remote and tv were working perfectly fine until my power button wouldn’t turn my tv off. Every other button worked except the power button so I changed the batteries and nothing changed. So then I pressed the home and back button thing and it de-registered my remote. So when I press ok to re-register my remote nothing was working on the remote at all. The power light still turns on with every button I press but will not connect back to the tv. So I then download the thinkQ app and oroceed to reset my tv. Which was probably the worst mistake I could make because now my tv is stuck on “press the ok(wheel) button on your remote” and cannot detect the remote what so ever. I keep calling customer care but they keep telling me to buy a new remote which I don’t think is the problem since it works on my other lg tvs in the home. I’m stuck with a tv that won’t display anything but press ok(wheel) button on your remote. 
    • By dennis101
      Just purchased this and the set up is driving me nuts. I have a Sony reciever that I use for my audio out as well as HDMI device switching. The output of the reciever is going to HDMI 1. The TV audio out is set to HDMI (ARC) device.  When watching devices directly connected to the reciever (cable box, roku, DVD, Tivo), audio out is fine. If I try switching to the smart menu or the antenna, there is no audio going from the TV back to the reciever. I also have a Roku I can use for streaming, but not for OTA.  Should I just route everything directly into the TV, and use the optical out to get sound to the reciever? Also since setting up the TV and remote there is strange interaction btween the TV and the reciever. I noticed that my cable box, dvd, and roku all show up devices attached to HDMI 1, and clicking on that device will change the input on the reciever, but I have no control over the reciever from the LG remote, volume and muting buttons have no effect. Also there soesn't seem to be anyway to control my Fios cable box, a Motorola HD QIp 7100-1. I have the IR blaster sitting right next to it
    • By News Reporter
      Organizational Moves to Consolidate Company’s Capabilities to Create
      Differentiated Customer Value, Accelerate Future Growth Engines

      SEOUL, Nov. 24, 2022 — LG Electronics (LG) today announced organizational changes designed to bolster its preparedness for the future. The changes are being implemented primarily to accelerate the company’s future growth engines and enhance its ability to create differentiated customer value and experiences.
      A key piece of LG’s forward-looking strategy is the establishment of the Corporate Customer Experience (CX) Center, which will report directly to LG’s headquarters. The CX Center will be led by executive vice president, Lee Chul-bae, who previously served as head of the Corporate Design Management Center. The main role of the CX Center will be to create a seamless and expanded customer experience. It will also develop strategies and roadmaps to foster greater innovation at every stage of the customer experience journey from product planning and customer service to future business models.
      The CX Center will also encompass the CX Strategy Division, which will be charged with the discovery and promotion of company-wide goals and core tasks, and the LSR Customer Research Center, formerly the Life Soft Research (LSR) Lab.
      LG’s Platform Business Center will play a new role in integrating and organizing LG ThinQ services, responsibilities that were previously distributed across corporate and business headquarters. Established in July 2021, the Platform Business Center has been leading the creation of LG’s fandom based on data. Moving forward, the Center will be headed by LG’s vice president, Jung Ki-hyun, who joined the company in September this year. Jung has had a distinguished career with roles at eBay Korea and Google as well as acting as the CEO of Meta Korea.
      In 2023 and beyond, LG will continue to focus on improving supply chain management (SCM) and augmenting its already-strong Digital Transformation (DX) capabilities. To this end, the company’s Procurement and SCM Management Center has been renamed the Global Operation Center, with the functions and roles of the Production Planning Division transferred from the Production Engineering Research Institute. The Global Operation Center will create synergies across the company’s operations – such as production, purchasing and SCM – through promoting improvements based on DX technologies.
      Aiming to spur further growth through improved organizational performance, LG will strengthen its agile and responsive decision-making system across all four business units.
      Lyu Jae-cheol, head of the Home Appliance & Air Solution (H&A) Company, has been promoted to president in recognition of his success in improving H&A’s performance and product portfolio. An expert in his field, Lyu has worked in various areas of LG’s home appliance business since 1989, including in the R&D and production departments.
      Eun Seok-hyun, head of the Vehicle component Solutions (VS) Company, was promoted to vice president. Under his leadership, LG’s vehicle component solutions business has achieved operational stability with an improved profit and loss structure, and has constructed a strong business portfolio encompassing several key future mobility technologies.
      Another of the newly-announced changes, the H&A Company’s “Living Appliance Business’ and “Kitchen Appliance Business” will become the “Living Solution Business” and “Kitchen Solution Business,” respectively. The renaming aligns with LG’s renewed focus on customer experience innovation and points to the greater emphasis the company is placing on the expansion of content and services.
      The Home Entertainment (HE) Company is set to increase its capacity to create customer value by establishing the Indonesia Research and Development Division under the HE R&D Lab Institute to enhance collaboration between overseas R&D and manufacturing bases.
      The VS Company aims to strengthen its capabilities in purchasing, producing and SCM by establishing an operation group that manages the integrated operation of the electric vehicle component business.
      The Business Solutions (BS) Company set up a new EV Charger Business Division directly under the company to accelerate the full-fledged development of EV charging solution business that was launched last year.
      All appointments are effective Dec. 1 with promotions going into effect on the first day of the new year.
      # # #

      link hidden, please login to view
    • By ajmboy
      I just finished watching Game of Thrones on HBO, never watched it when it was out. Now I'm wondering what other series should I start watching? 
      Westworld? I'm inclined to check out SEE on Apple TV. is anyone using Apple TV with LG webOS tvs?
       
       



×
×
  • Create New...