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LGwebos vers 05 not loading some content


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a friend of friend gave this TV to me leaving his email in acct mngment.  Do I have to do a factory reset in order to make changes?   I do not purchase channels, only stream.  Not tech savvy and having difficulties with getting some content to load.   He set this to auto upgrade.   I checked parental controls followed directions entering 0000, still cannot  get some videos to load.    

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