Quantcast
Jump to content

  • 0

Amazon Prime Video button on remote not launching app.


BobbyL

Question

I have two identical QLED tvs.  Around the same time, the Amazon Prime Video buttons on both remotes fail to launch the app.  A narrow blue line just momentarily appears on the bottom of the screen.  When selecting the app though the remote home button and selecting the app off app line on the screen, the app functions fine.

On one of the sets, I re-installed the app but the problem persists.  Since identical problem is exhibited on both sets with different remotes, it would seem that it is not a defective remote issue.  Perhaps bug was introduced in a WebOs update since it started happening on both sets around the same time.

Anyone else having this issue?  Any solutions?

 

Link to comment
Share on other sites

0 answers to this question

Recommended Posts

There have been no answers to this question yet

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By RussS
      When using the Fubo app with my magic remote the app goes wildly crazy as I move the remote around. If I do not press the center button to activate the pointer navigation works using left right up down .
    • By delos
      Hey everyone,
      I'm new here, so first of all, hello I'm delos.
      I own two LG OLED55G19 TVs, one at home and one elsewhere. At home, I have a QNAP NAS (TS451) with DLNA functionality. Accessing it at home works great.
      The "Home" and "External" networks are connected via VPN. Thus, both networks have different network addresses.
      Now I want to access the home network from the external network with the LG via VPN in order to integrate the DLNA server. The LG doesn't "see" the external server because it's not in the same network. However, I wonder why you can't just enter the IP address of the server in the LG.
      Does anyone have a solution?
       
      Many greetings
      delos
    • By nkat
      Hello Team,
      I'm unable to play any video  any video on LG TV WebOS browswer. 
      I've tried to play
      link hidden, please login to viewm also, but no luck. I've toggled (on and off) the 'Adpative Javascript video stream' settings in browser but no luck.
      Can any one help on this .?
    • By David Daul
      My magic remote and my Roku remote stopped working for turning off power so I performed a factory reset after troubleshooting to get the remote working.  I am now stuck at the 1st screen of the Factory Reset which says "Press the OK Button(wheel) on your remote."  Well... this really stinks because the remote doesn't work!!!  I have tried a USB mouse, a new magic remote, other LG Remotes with no luck.  I have also tried using the button on the bottom of the tv.  And, I contacted support which was just an exercise in redoing everything I had already tried... No Luck!!
      This is a Nano Cell 55NANO81ANA which is basically just a big brick now since I cannot even use any of the inputs.  Does anyone have a trick for getting past this initial screen???
      Thanks for the help.
    • By Jim11787
      New OLED C3. New setup and I can’t change channels using tv magic remote- I have to use set top box remote. Verified setup with LG tech today and it is correct. Upon him checking for solutions he said there is a software bug that is not allowing the magic remote to change channels. Stated a fix is in works but doesn’t know when it will be available. Asked for a supervisor and was told one would call back in a few hours but they didn’t. I can return the tv now but was wondering if others are having this issue and for how long. I don’t want to get stuck with a tv with multiple remotes. 
×
×
  • Create New...