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LG 43UN70 HDMI Input Names Reset


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As the title sort of says, whenever I rename the HDMI inputs on my new TV, they seem to reset at random. Sometime's they've reset when the TV is put on standby mode for several hours. Other times, I've noticed they've reset while the TV is still being used. I always end up renaming them in the morning, and eventually, they've reset themselves back to HDMI 1 (Xbox One X) and HDMI 2 (Elgato Capture). 

Sometimes, only 1 of the names reset. Other times, they both reset.

Does anyone have any ideas as to why the names keep resetting? TV off or on, it doesn't seem to matter. Any help would be great!

Please and thank you!

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@PureChaosX Just wondering if there is a "save settings" option in the User Interface for that, so they have "staying power" between standby/off/on states? Scroll down to check.

If  the above is not relevant to your model User Settings interface, see if there is a firmware update  available. I cannot find our exact model LG 43UN70 so please check it is correctly posted. If it is at the latest, report your issue to your local country LG support.

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The only button to press is "Save" ...it then says settings have been saved, then I exit the Home Dashboard. As far as I can tell, that's all I need to do. This morning, HDMI 1 stayed as Xbox One X, but HDMI 2 had reset itself.

The exact model number 43UN70006LA, purchased from Currys in the UK

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As for firmware, I updated the firmware pretty much as soon as I set the TV up.

IMG_20201207_123430.jpg

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@PureChaosX What is the Elgato capture device? How old is it, and can it be firmware updated.? If possible, turn off the HDMI-CEC for this device.

If that does not work, and the device is connected via an HDMI cable (rather than a direct plug-in device), ensure that it is a good spec cable, at least 1.4a, preferably 2.0  plus, especially if plugged into an eARC socket.  If not that, try another (spare) socket for that device, to see if any different. If no joy, then place a support call with your local LG country support.

Edited by td47
typo and clarification
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Same issue on my LG OLED55C9PLA (2019) model. It saves the names, but after sometime it will reset back to the default HDMI1, HMDI2, etc. Update to the latest WebOS version for my model, but it keeps happening. I’m using HDMI1 and 3 for my consoles... maybe I should switch to 1 and 2, to see if that changes the behaviour of losing my custom names for my HDMI inputs.

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I see it’s not just me that’s having this annoying problem - I name the input (HDMI2 in my case) ‘Sky Q’,  the satellite dish icon shows and saves but the text randomly renames itself ‘DVD Player’ or occasionally ‘blueray’.  It’s really annoying on what is otherwise an excellent TV.

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