I am using the lg tv from 2 years and I found an amazing experience till now.
But I like request about Play box TV app. Please add this app in store section so that I could download it on my tv.
It would be helpful if you respond to my email. This app is very demanding now a days as it comes with the excitel broadband service.
Hello, I'm really disappointed that my new 4k TV model 2023 is not able to play goPro video in default high resolution. As I see from properties it has got 5312 x 2988 30fps, bit rate 190kbps audio 48kHz. Does not matter I tried it direcly from SD card or remote bluetooth cast, it says wrong format... Only I can view goPro static pictures and just thumbnails of mp4 videos... Of course, there are some older guide how to convert mp4 video to lowerr resolution etc. But I do not understand why to do it.. Any other Windows or Android devices can do it, include the 10 years old ones... It really cripples my brand new 4k TV, please help. Just I'm afraid only a firmware update can solve it. Thank you.
By Matan Faragi
I'm not sure its the right place but at any case i will describe my issue here and maybe you will be able to help:
Recently I bought a a TV and a sound bar, and i have some issue from the moment i get the TV.
TV model - LG 55LB679Y with latest firmware version i have at my country (Israel) - 04.30.16
SoundBar - LG NB4540
the TV connected to sound bar by "wireless simplink" feature 'LG TV' and TV connected to My Wireless router.
every 5 - 15 minutes, i have sound drops / Cutoff / stooped / Interruption, seem like the TV loose connection to sound-bar for few seconds or something similar, it's happen from any AV source im using HDMI, USB...
and the local re-seller replace the sound-bar to a new one (same modal off course) and i didn't help.
i have try to troubleshot the problem in the last few weeks - but didn't succeed to solve it, and also the support / costumer service didn't have solution for this.
some steps i take when troubleshot this issue:
* different wireless configuration on router - different channels, SSID, Security - issue still persist.
* another wireless router - issue still persist.
* working with optical cable to sound bar - just for testing - working ok, but i need the wireless feature working this the reason i bought sound bar and TV from the same manufacturer.
* disconnect the TV from wireless network - looks like it's working ok, but didn't had chance to test it for long time.
from my point of view looks like it's issue with wireless device on TV not able to to work in parallel with soundbar and wireless network for some reason, It could be caused bysoftware issue on WebOS or Hardware issue with this TV model.
I really hope you be able to help me or throw some light on this case.