49UB850V-ZD unable to factory reset and multiple issues

Asked by Costin Angelescu,
April 22, 2020

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Costin Angelescu

Posted April 22, 2020

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Posted April 22, 2020

Good afternoon,

I have a 49UB850V-ZD smart TV and has the issues below. Can't understand if its a software issue or components issues:

1. Can't reset using meniu. I can access the meniu, I inserted pin 0000 and if I try to click Confirm it just flashes the button with no success. If I click Cancel then the meniu closes
2. The Live TV channels are not working. There is no issue with the provider. It just not plays any channel
3. If I connect the usb or hard-disk driver to play some movies I can navigate thru folder but I can t play any
4. When I connect to Netflix or youtube I can navigate but if i try to play it does not load.
5. The remote TV does not work anymore -> Only the Power Off/On button
6. I have a magic remote TV for LG and works to navigate with the indicator
7. The button of the TV (under the TV led) works only to open the TV -> the menu does not work anymore
8. In the advanced menu, the Channel settings is not active among other options that are disabled.
9. When I try to access the LG STORE it says: loading unsuccessful (82) because the hour of the TV is not the correct one. I tryed to change time to something different and also changed location and removed the location. This change did not had any effect

What do you think? What do I need to do?

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