HotStar app playback error in LG C9 OLED

[akhilesh malladi]

HI, 

i have bought a LG C9 55 inch on october 2019.

I notice that Hotstar is not playing premium content and gives me error saying "error generting key request - InvalidStateError PI5NAS".

I have attached the screenshot of the same. any help is much appreaciated.

[Karan Batra]

On 11/15/2019 at 1:43 PM, akhilesh malladi said:

HI, 

i have bought a LG C9 55 inch on october 2019.

I notice that Hotstar is not playing premium content and gives me error saying "error generting key request - InvalidStateError PI5NAS".

I have attached the screenshot of the same. any help is much appreaciated.

Delete the app. Restart the tv. wait for atleast 3 mins. Reinstall and login again. 
if still doesn’t work mail to [email protected] , make sure to attach the screenshot.

[akhilesh malladi]

I have tried deleting the app, restarting tv and installling again. It DIDNT work.

I also tried to reset the LG TV to initial settings and reinstalled the app. Stil it DIDNT work.

After consulting with hotstar, i received the following response.

Dear Akhilesh, Sincere apologies for the inconvenience. This is a known issue with few models of LG TVs and we have already highlighted the issue to the LG Team. We wish to inform you that we are working on a new video player which will be launched soon. Please note that the new player will resolve this issue. However, it will take up to 3-5 weeks. Appreciate your patience. In the meantime, we request you to try accessing on our platform via a Laptop/Desktop Web browser or Hotstar mobile app.

Thanks, Tejas Pawar Hotstar Team.

[Sai Kiran]

This is a network issue.

I have noticed the same issue on my lg tv with hotstar,  this problems gets resolved when i switch the network of the tv to my  mobile hotspot. 
 

play the video on mobile hotspot, once the video starts, switch it back to wifi.

 

 This is not a fix but a work around, also if you switch off your tv, you will need to do the whole procedure again

Hope this helps

[akhilesh malladi]

Thanks Kiran.

I shall try and see if this fixes the issue.