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HotStar app playback error in LG C9 OLED


akhilesh malladi

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On 11/15/2019 at 1:43 PM, akhilesh malladi said:

HI, 

i have bought a LG C9 55 inch on october 2019.

I notice that Hotstar is not playing premium content and gives me error saying "error generting key request - InvalidStateError PI5NAS".

I have attached the screenshot of the same. any help is much appreaciated.

IMG_3495.JPG

Delete the app. Restart the tv. wait for atleast 3 mins. Reinstall and login again. 
if still doesn’t work mail to [email protected] , make sure to attach the screenshot.

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I have tried deleting the app, restarting tv and installling again. It DIDNT work.

I also tried to reset the LG TV to initial settings and reinstalled the app. Stil it DIDNT work.

After consulting with hotstar, i received the following response.

Dear Akhilesh,

Sincere apologies for the inconvenience.

This is a known issue with few models of LG TVs and we have already highlighted the issue to the LG Team.

We wish to inform you that we are working on a new video player which will be launched soon. Please note that the new player will resolve this issue. However, it will take up to 3-5 weeks. Appreciate your patience.

In the meantime, we request you to try accessing on our platform via a Laptop/Desktop Web browser or Hotstar mobile app.
 

Thanks,
Tejas Pawar
Hotstar Team.

 

 

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This is a network issue.

I have noticed the same issue on my lg tv with hotstar,  this problems gets resolved when i switch the network of the tv to my  mobile hotspot. 
 

play the video on mobile hotspot, once the video starts, switch it back to wifi.

 

 This is not a fix but a work around, also if you switch off your tv, you will need to do the whole procedure again

Hope this helps

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