No cursor appearing using magic remote

[leodavid]

Hi,

I've recently purchased a WebOS TV UK6400PVC and magic remote came with it. The software version is 4.10.30.

The buttons work fine but for some reason, I can't get the cursor to appear on screen.

Appreciate the help. Thanks

[ebi ph]

i find a solution that i didn't see anywhere in the internet this did work for me 

if you get the message of Bluetooth service needs to be initiated hold home button and back(exit) button for 5 second and then restart you tv after tv started hold the ok button until you remote and tv get paired if this happens a messenger will appear on TV and  if this fixed you remote OK if didn't read next paragraph 

if you magic controller do crazy things like sometime the pointer works sometimes not and sometime the hole controller not working just do this 

install a WiFi analyzer on your phone then see what Chanel you WiFi router modem works in then go to the WiFi setting and change it i did change from Chanel 13 to Chanel 6 and now everything do work really good

[Whitney]

Did you ever get a resolution to this issue? We are having the same issue. 

[PeterV]

Normally, to get the cursor you have to shake the magic remote.

[leodavid]

15 hours ago, PeterV said:

Normally, to get the cursor you have to shake the magic remote.

I know that's one way to turn the cursor on, the other is scrolling the mouse wheel.  

I've tried both with NO success. Thanks for your help though

[Abhishek Kumar Sinha]

On 12/3/2019 at 10:00 PM, ebi ph said:

i find a solution that i didn't see anywhere in the internet this did work for me 

if you get the message of Bluetooth service needs to be initiated hold home button and back(exit) button for 5 second and then restart you tv after tv started hold the ok button until you remote and tv get paired if this happens a messenger will appear on TV and  if this fixed you remote OK if didn't read next paragraph 

if you magic controller do crazy things like sometime the pointer works sometimes not and sometime the hole controller not working just do this 

install a WiFi analyzer on your phone then see what Chanel you WiFi router modem works in then go to the WiFi setting and change it i did change from Chanel 13 to Chanel 6 and now everything do work really good

Thank you @ebi ph 5 yrs later, the first method worked for me.