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By Juicycarrot
Hi there,
I have an LG smart TV OLED65G36LA (LG OS v03.20.17, webOS TV version 8.20.0-710) , and the Prime Video App was no longer able to update (from Dec 2025) and therefore could no longer be used.
I have tried uninstalling the app and re-installing, and that was unable to work, so then applied a full reset on the LG TV and so had to reinstall all of my other apps (Apple TV, Netflix, etc etc) which all successfully downloaded so confirmed network connections and setup are all confirmed working.
When I try to download the Prime Video app, it remains stuck on the download screen and is unable to update.
Thanks
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By geb724
LG OLED65C2AUA.
webOS TV version webOS25/10.2.2-61. up to date.
software version 33/22.95 up to date.
whenever I watch Netflix it freezes indiscriminately. Once it happened at minute 1:29 of a movie although it can happen at any time. the Netflix error message says to restart which I do but the issue persists. it is to the point where it is unwatchable. however, when I watch it through Firestick it is fine. Other TV's do not have the issue so I am thinking it is something with the TV. I have uninstalled and reinstalled the app on the TV. I have powered down the TV. I have reset the router. I am wired with ethernet so not using wifi. any help would be appreciated to fix this issue.
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By News Reporter
Strengthening Customer Value Via International Research Collaboration and
Comprehensive Field Testing Across Diverse Climates Over Two Years
SEOUL, Nov. 28, 2025 — LG Electronics (LG) continues to accelerate the development of high-performance heat pump technologies through its Global Heat Pump Consortium, expanding research across diverse climate conditions – from cold-humid regions to extreme heat. With a sharpened focus on efficiency, dependability and field-validated performance, LG is paving the way for the new era of energy-conscious heat pump innovation.
As global demand for cleaner heating intensifies and regions such as Europe phase out fossil-fuel boilers to support decarbonization targets, heat pumps are emerging as a key technology in the transition to more sustainable climate control. However, conventional heat pump often see reduced performance in low temperatures or cold-humid conditions, limiting adoption in some markets. To overcome this challenge and accelerate global deployment, LG is ramping up collaborative research initiatives to develop solutions optimized for diverse climates.
In 2023, LG established the Consortium for Advanced Heat Pump Research (CAHR) in Alaska, joining forces with the University of Alaska Anchorage (UAA) and the University of Alaska Fairbanks (UAF) to undertake R&D for high-efficiency cold-climate heat pump solutions. Since then, LG has expanded this collaborative network – now comprising 12 universities across five countries – and broadened its research into climate-specific heating, ventilation and air conditioning (HVAC) technologies.
These efforts are already yielding measurable results. At AHR Expo 2025 in the United States, LG and research partners from UAA and UAF presented findings based on long-term operational data from joint laboratories in Anchorage and Fairbanks, demonstrating improved low-temperature heating performance and efficiency by reducing thermal resistance in outdoor heat exchangers. The research contributed to the development of LG’s residential cold-climate heat pump, winner of the 2025 AHR Innovation Award in the Sustainable Solutions category.
Further momentum is coming from the European Consortium for Advanced Heat Pump Research (ECAHR), founded in June 2024. The consortium recently completed real-world testing of LG’s R32-based Air-to-Air Heat Pump (AAHP) in Norway. Results showed that energy use and carbon emissions reductions of approximately 60 to 80 percent, compared with an electric heater.1 These significant findings were published in the August and October issues of REHVA Journal,2 a respected publication for HVAC professionals.
To verify product performance in real-life environments, LG is conducting extensive field testing across seven global locations worldwide – including the United States, China, Norway and Saudi Arabia – spanning LG’s air-to-water heat pumps (AWHP), Multi V systems and residential air conditioners.
These field studies generate insights that directly influence product design. For example, observations that frost commonly accumulates on the lower section of outdoor heat exchangers in extreme cold led LG to introduce a redesigned structure that reduces frost buildup and enhances operational stability in severe winter conditions.
Strengthened by its global research collaborations and robust field-testing infrastructure, LG is advancing the development of next-generation heat pump technologies that deliver high efficiency and reliable performance in diverse climates. Recently, LG announced a partnership with King Saud University and Pusan National University to establish a tropical-climate testing facility in Saudi Arabia – reinforcing the company’s commitment to regionally optimized HVAC innovation.
“Through strengthened global research collaboration and extensive field validation, LG is accelerating the advancement of heat pump technology,” said James Lee, president of the LG ES Company. “We remain committed to delivering reliable, high-efficiency and sustainable heat pump solutions that meet the needs of customers around the world.”
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1 Level of reduction may vary depending on outdoor temperature.
2 Evaluating the Economic and Environmental Benefits of Air-to-Air Heat Pump Systems in Nordic Climates, and Performance Analysis of Air-to-Water Heat Pump Systems Using R290 Refrigerant Adapted to Nordic Climates.
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By News Reporter
LG’s Radio Optimism Campaign Inspires People to Share Their Love With Family
and Loved Ones Through One-of-a-Kind AI Songs
SEOUL, Sep. 25, 2025 — LG Electronics (LG) today announced the success of its AI-powered Radio Optimism campaign, which revealed a universal truth: despite the rapid advances in technology, love and gratitude toward family and loved ones remain life’s foremost priorities.
Available in six languages, the creative platform inspired people globally to create more than 700,000 personalized songs. These AI-generated tracks – listened to and shared over 1.5 million times – underscored the enduring importance of human connection across cultures.
Designed to counter the sense of disconnection often associated with social media, Radio Optimism invited users to write a message to a loved one, select a genre and vibe and generate a one-of-a-kind AI song. By turning music into a heartfelt gesture, the campaign brought LG’s Life’s Good brand promise into the digital spaces where people most often connect.
Messages of love proved most prominent, appearing in over 30 percent of the songs, followed by messages of gratitude and encouragement. Family emerged as the most frequent recipient, followed by friends, reaffirming that when it comes to care and affection, people turn first to those closest to them.
The campaign drew an overwhelming response, generating over 30 million social engagements worldwide and 2.4 billion views of its content. Partnerships with global and local influencers amplified its reach, including Australian father-daughter duo Ben and Zara,
link hidden, please login to view, and Brazilian creator Jessie Shen, . The campaign also captured unique cultural moments, such as sports fans crafting team anthems and pet owners dedicating songs to their companions, illustrating the evolving ways people express and share what matters most.
“Through this creative campaign, we believe we helped people rediscover the enduring values that remain unchanged even in times of change and volatility,” said Kim Hyo-eun, head of LG’s Brand Management Division. “It deeply resonated with people worldwide, reflecting the lasting value of Life’s Good. We will continue to engage with them, upholding this promise and inspiring optimism for a better life.”
The Radio Optimism campaign demonstrates how AI, when used thoughtfully, can strengthen emotional bonds in the digital age. By enabling users to create personalized songs trained on properly licensed music from original artists, LG upheld its commitment to responsible innovation while fostering a global movement of optimism and meaningful connection.
To learn more about the campaign or join in spreading Life’s Good message, please visit .
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By News Reporter
Collaborative R&D Driving Development of LG’s Latest Innovations in
High-performance, Sustainable HVAC Solutions
SEOUL, Sep. 18, 2025 — LG Electronics (LG), in partnership with some of the world’s foremost universities, is delivering new innovations in heating, ventilation and air conditioning (HVAC). Through a robust program of R&D, LG and its collaborators are developing advanced technologies that help deliver better efficiency and sustainability, supporting the company’s vision for a Better Life for All.
One highlight of LG’s dedication to driving heat pump R&D is the Global Heat Pump Consortium, which comprises several regional clusters, including the European Consortium for Advanced Heat Pump Research (ECAHR). Established in June 2024, ECAHR recently released research on LG’s Air-to-Air Heat Pump (AAHP). The study, conducted in Norway, focused on real-world tests that demonstrated the high efficiency of LG’s AAHP. Findings suggest that LG’s R32-based AAHP system can consume up to 90 percent less energy and reduce carbon emissions by about 99 percent compared to conventional oil-fired boilers.
The study was published in last month’s edition of REHVA Journal, one of Europe’s leading HVAC publications. This joint research between LG and its Nordic university partner, Oslo Metropolitan University, indicates the performance and potential economic benefits of LG’s AAHP, which is designed for the cold climates of Northern Europe. Based on the findings, LG plans to launch a new AAHP product targeting markets in Northern Europe later this year.
Along with developing next-generation technologies for advanced HVAC products, LG is working together with top universities to resolve various customer pain points. For example, the company has been conducting research with South Korea’s Yonsei University into methods for eliminating common indoor allergens. Their work has shown that the application of photocatalyzed titanium dioxide reduces the presence of various airborne inhalants associated with allergic reactions. LG is set to carry out more detailed studies with the goal of developing an air care system that can effectively capture and remove different types of indoor allergens.
In addition, LG and China’s Tianjin University jointly investigated the long-term performance of air purifiers in typical Chinese households, especially kitchens where oil-based cooking is common. Over nearly a year, the research team utilized ThinQ data analysis to evaluate customers’ living spaces and usage patterns.
The findings revealed that the filter’s ability to remove particulate matter (PM) dropped sharply in environments with high concentrations of oil fumes, prompting LG to develop filter technologies that maintain performance in challenging conditions. The study also monitored changes in harmful gas removal performance and found that LG’s integrated dust and deodorization filter worked nearly twice as fast and had double the capacity compared to conventional deodorization filters. These upgrades have already been applied to LG’s latest air purifiers.
LG has also conducted a variety of research with the University of Florida on how to reduce harmful airborne substances resulting from forest fires. One of the key discoveries of these studies relates to the formation of secondary organic aerosols (SOA)*. By combining physical experiments with modeling data, the research shows the impact that different environmental variables have on SOA formation. The results have been published in renowned academic journals, including Atmospheric Chemistry and Physics and Science of the Total Environment.
“Through close collaboration with leading universities, we are advancing technologies that enhance HVAC energy efficiency and performance to create healthier, more sustainable living environments,” said Oh Sai-kee, head of the LG ES R&D Lab.
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* Fine particulates found in the Earth’s atmosphere that can impact human health and air quality.
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Question
Hellows
I just got an LG 55" smart TV with WebOS 3.0 was able to setup everything including network.
Installed and updated Netflix. But when i try using my Phone (Note8) Netflix and cast to the TV it only opens the netflix on the TV. Doesnt stream or open any movies that I select in my phone Netflix app. On my phone Its showing that it is casting but doesnt play on the TV
Anyone encountered this issue? And fix you can recommend please?
Youtube is perfectly working with casting through the phone YouTube app
0 answers to this question
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