Quantcast
Jump to content
  • 2

Unable to load user agreement


VanFleets

Question

3 answers to this question

Recommended Posts

  • 0

Hi VanFleets~I wish I had better news, but I thought it would be worth sharing the info I received this morning from LG support over the phone. I just bought the LG 43LJ55 which will not download user agreements. I tried all the suggestions I saw on this forum, including factory reset, changing the DNS to Google’s 8.8.4.4 and then 8.8.8.8, and checking for software updates.  Nothing worked, even though the tv was connected to my WiFi. I called LG. The woman I spoke with walked me through connecting the tv to the personal hotspot from my iPhone. Even when that was done and the tv was connected to WiFi through my iPhone, I still could not download the user agreements. The woman walked me through a few of the things I had already tried, but nothing worked. At that point, she told me I need to call back for ‘Level 2 Tech Support’ after the New Year. I am returning the TV to Best Buy tomorrow. This just doesn’t seem reasonable to deal with all of this. What’s worse is seeing all of the same complaints I’m seeing in this forum and on other sites. Some users were fortunate to have some of these remedies work, but when the woman said I needed a higher level of support, I am not trusting there is a fix at all.  Good luck!     

UPDATE: I scrolled through all of the forum replies and realized I had not tried one possible solution that a user posted (and that the LG support person did suggest, but didn’t work). I pressed the home button on the remote, chose ‘web browser,’ then on the screen appeared four tiles with different websites. I used the arrow buttons to choose the Google tile, which then prompted me to enter my WiFi password again. Once I did that, it prompted me to download the user agreements, which did not work on the first attempt, but it did when I tried a second time. I am now able to use Netflix.  The user that posted this solution said it was necessary to first try to go to a website (he chose Google) through the browser before being able to get through the user agreement process. The LG support person had me do this, but she had me type the address for Facebook in the address bar. That did not work. Choosing the Google tile did. Hope this helps you!

  • Like 1
Link to comment
Share on other sites

  • 0

Hi Peggy

Glad you was able to get it going. I myself got my TV up to par as well. For some reason it was the Ethernet cable that caused the problem. I have WiFi as well hooked up to the TV  so I thought I would try disconnecting the cable and it worked. I don't know why but it did. Downloaded all agreement's and re plugged in the Ethernet cable and all is well.. 

 

  • Like 1
Link to comment
Share on other sites

  • 0

I had my IT department on the phone with me and LG support and we tried everything. Tried different ports, cables, all the different ways LG said and nothing worked.  The reset, trying to go through google, just couldn't bring up the service agreement.  LG is sending a service out to look at my TV. I had to take it off the mount to be services.  I have bought 6- 65", a 49, and 43" and this is the first time this has ever happened and it happened to be the TV for my office. I was happy to pay more for LG products because i have never had any problems and they were quality products. I am questioning this decision right now. 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Filip_IT
      Hello
      I have login issue on a brand new LG TV 55UR640S0ZD there I  want to create content with content manager and create Groups with Group Manager 2.0.
      I´m trying to login to Dashboard with chrome and Internet Explorer browser which is connected to wlan with IP address:
      link hidden, please login to view  Here it says to Input Password and I have tested
      0000
      000000
      00000000
      1157
      admin
      Without success, what is the default password?  
      I have reset the TV from Hotell mode menu and ordinary Menu to factory default but does it exist any other way to reset TV?
      How can I get access to my TV?
      All help is appreciated
      BR. Filip


       
    • By qUArtEx
      Hi to all! 
      I'm really new into this and have a problem. My 2018 LG 55UJ635V-ZF has only webOS 3 (latest; ethernet-automatic download) an i can't use airplay or miracast. The apps i found in the store for mirroring are only pay2use to use this needed feature for me.
      On the LG Homepage i can't find an upgrade for my TV an maybe is my tv really to old for upgrades or am i wrong?
      Maybe someone can help me out or bring some light for me in this.
      I also found the suggestions on this site for the firmware 4.70.70 (for the UJ's), but i can't download....error.
      sorry for my bad english 🙂
      thx for your help, quartex.
    • By Libbo2003
      Hi just got a new QNED LG to replace 2021 Nano tv
      the problem is I can’t move my HD channels down to  channels 1 to5.
      the program manager does not have the function to move channels like my old Nano tv which is only a year older.
      is there anyway I can get around this strange function?
    • By News Reporter
      For LG, 2022 was a defining year for its unwavering journey towards sustainability after the company successfully redirected its focus to collaborations for a greater collective impact through its global innovation challenge, the LIFE’S GOOD AWARD.
      Innovators hailing from all four corners of the globe answered LG’s call with creativity, passion and a drive to make sure Life’s Good, with novel solutions that bring much-needed hope of a brighter future for people and the planet. Among the countless game-changing ideas submitted, the best four were selected to be presented at the LIFE’S GOOD AWARD Conference held in January, in what would be the grand finale.
      (From left to right) Lee Jeong-seok, head of LG Electronics’ Global Marketing Center, CTO Dr. Kim Byoung-hoon and CSO Lee Sam-soo
      With innovation at its core, it was only fitting that LG Sciencepark, the company’s immense innovation hub based in Magok (South Korea), was chosen to host the conference. The four finalists joined the judging panel of respected scholars and LG executives to give their final pitches that would determine which award they would be taking home. But this was by no means a closed event, as the public was warmly invited to tune into the conference’s afternoon events.
      Lee Jeong-seok, head of LG Electronics’ Global Marketing Center
      The day kicked off with a presentation from each team and the judging panel gave valuable feedback and asked questions based on the solution’s impact, innovation and sustainability. And finally, the moment everyone had waited for; the announcement of who would be receiving what prize at the awards ceremony held later that day.

      Public attendees interested in LG’s latest sustainability efforts were greeted to the park by a special exhibition booth providing an interesting overview of each top-four solution, as well as a look into LG’s most notable products promoting environmental sustainability and accessibility.

      The ‘Dot pad,’ Dot Incorporation’s tactile graphic display, was one of them. Featuring 2,400 braille pins/dots which move up and down to convert information, this device gave visitors the opportunity to experience how the visually impaired ‘see’ the world through their fingertips.

      Next up was Day1Lab’s alternative plastic solution which promotes its vision of a green Earth devoid of all harmful microplastic waste. This exhibit was set up to clearly demonstrate how carbohydrate complex materials degrade naturally in freshwater and earth, as to not harm the planet’s beautiful and diverse ecosystems.

      Similarly, SOLUTUM presented an alternative plastic solution which degrades naturally in freshwater without toxic residue. Attendees were eager to see the eco-friendly material close up, especially as it’s expected to be featured in consumer products soon in partnership with a leading beverage brand.

      Water desalination was the key initiative outlined in NONA Technologies’ exhibit. It’s here where onlookers could discover how a desalination solution that removes minerals from raw water completely changes the outlook of agriculture and water-deprived communities over the world.
      Professor Christopher Marquis, a professor at Cambridge Judge Business School
      Following this exclusive tour of the winning solutions, everyone gathered for the long-awaited awards ceremony. But before the awards were handed out, a welcoming address by LG, special lectures from presiding professors and speeches from the winning teams were conducted, a perfect example of how businesses, scholars and innovators can come together as one for a better world.
      (From left to right) Dot Inc.’s Ki Kwang Sung, CSO Lee Sam-soo and Dot Inc.’s Ju Yoon Kim
      The curtains closed on the ceremony with a big round of applause for the winners, with Dot Inc. (South Korea), SOLUTUM (Israel), Day1Lab (South Korea) and NONA Technologies (the United States) claiming the Grand Prix, Gold, Silver and Bronze awards, respectively. The jury lauded the four winners’ amazing dedication and visionary solutions.

      Through a relentless drive for innovation and an unwavering commitment to connecting with some of the brightest minds in the world, LG will continue to foster a Better Life for All. Stay tuned to
      link hidden, please login to view to learn how LG’s latest efforts are putting the world on a more sustainable path. # # #

    • By David Daul
      My magic remote and my Roku remote stopped working for turning off power so I performed a factory reset after troubleshooting to get the remote working.  I am now stuck at the 1st screen of the Factory Reset which says "Press the OK Button(wheel) on your remote."  Well... this really stinks because the remote doesn't work!!!  I have tried a USB mouse, a new magic remote, other LG Remotes with no luck.  I have also tried using the button on the bottom of the tv.  And, I contacted support which was just an exercise in redoing everything I had already tried... No Luck!!
      This is a Nano Cell 55NANO81ANA which is basically just a big brick now since I cannot even use any of the inputs.  Does anyone have a trick for getting past this initial screen???
      Thanks for the help.
×
×
  • Create New...