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By Juicycarrot
Hi there,
I have an LG smart TV OLED65G36LA (LG OS v03.20.17, webOS TV version 8.20.0-710) , and the Prime Video App was no longer able to update (from Dec 2025) and therefore could no longer be used.
I have tried uninstalling the app and re-installing, and that was unable to work, so then applied a full reset on the LG TV and so had to reinstall all of my other apps (Apple TV, Netflix, etc etc) which all successfully downloaded so confirmed network connections and setup are all confirmed working.
When I try to download the Prime Video app, it remains stuck on the download screen and is unable to update.
Thanks
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By ken 43
I have an LG UJ6200 that has worked fine for several yrs. and last night I decided to update it from 5.8.03, I believe to the latest version, 6.04, I think.
Every thing is working except for one website that is my favorite. Prviously I was able to play all streaming video content but now when I try to play a video on the site I get a message: content cannnot be played
error code 232011.
Very frustrating as this is one of the reasons I got the tv in the first place.
Don't know why this is happening and dont' see a way to go back to the previous update.
Would doing a factory reset bring me back to the original operating system setting or just keep the newest update in place?
Also, I notice a lot of new user agreements that I probably didn't pay attention to before and didn't agree to. Is it possible that my not checking the boxes to agree to all the agreements, that seem pretty invasive to me,
is preventing some content from playing?
This hasn't affected Netflix, or regular you tube videos, by the way, so not sure if my not agreeing to all the user terms is the issue.
Any help is appreciated.
Thank you.
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By 嘉神川ノエル
Hello,
I am interested in changing the area setting to Japan.
Could anyone kindly provide the current area option service code for Japan?
thank you so much!!
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By Hasan Ghasabi-Oskoei
I have recently purchased an LG 55QNED86 television. I am located in Iran. Everything seems to be working fine, but when I click on any of the options, it tells me I must first consent to the LG Smart TV user agreement. However, I then get a message saying "Unable to load user agreements - a server error has occurred ......"
Can you help?
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By keshav iyer
Videos from certain websites are unable to play on browser after latest update to webOS 5.50.55. In the first image there should be a play icon on the video player
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Question
Gandham Rajendar
How to retrieve my pincode and unable to run web browser in my smart TV showing message not enough memory.i did all home before posting this message ( like I cleared all browser history,cookies cache and un wanted apps also) but still no help.
1 answer to this question
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