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Hello ppl I have 55 lb 6500 i am facing issues with my magic remote as the power on/off button is not working rest all buttons are working well even battery indicator also working on power on/off button just not able to switch on or off tv with magic remote nor am I able to connect tv with webos magic remote app my mobile can connect with Wi-Fi from my mobile but not scan and discover the lg tv on my lg mobile app.
By Tom S.
New user to the forum!
My TV is an LG OLED 65B6P, which was working fine until a few days ago, when the magic remote pointer and OK button stopped working (was getting message that Bluetooth needed to be initialized). After making the mistake of calling product support, they had me do a factory reset, but that didn't fix the issue, and only made it worse, as now I can't proceed from the "Start Up" menu as I can't click the OK button. I'm dead in the water, and have even tried this with 2 different magic remotes! I've tried the pairing and unpairing suggested on numerous support sites, and can't get anywhere with this. Can't even find an LG service center in the Boston area.
I also have a Harmony Ultimate remote, but that likely won't help here, as I can't get the "OK" button assigned in the TV's current state.
Any help is appreciated!
By Superholed by LG
Hocus Pocus, with one wave of the "Magic Remote" LG Superholed me just one week before the Superbowl. My LG TV would not work due to the "Magic Remote" failing to register. I did a 'hard reset' at the tech's request which was to press home and back for 5 seconds, followed by the OK button 5 or 10 times. Unplug and unbattery everything, fresh batts, nothing worked. There is NO workaround for this issue, and after resetting to factory presets and all updates, I am now stuck with a TV that does not work. In a chat with tech support at LG, I was informed that ALL LG tvs now depend on pairing with the remote to work. He stated this includes the coming Signature W Series OLED77W7P, OLED65G6P , OLED65E6P , OLED55E6P C6 OLED OLED65C6P , OLED55C6P OLED65C6P , OLED55C6P B6 OLED OLED65B6P , OLED55B6P OLED65B6P , OLED55B6P. Failure can be caused by Bluetooth failing within the TV, the remote failing to work, or possibly a software update issue. For instance. In any case, your TV could become worthless ANY time due to the "magic remote" working. Good luck finding a used one as authorized LG retailers have already stopped selling replacement remotes for a TV manufactured less than 2 years ago.
My question: How have other consumers been able to recover their losses from LG?
I saw this TV for €749. Since someone answered on amazon.de that the Magic Remmote will work I decided to grab this TV.
Now my Magic Remote arrived and I have problems registering it with the TV. When I press the wheel-button I get te message "Failed to register Magic Remote. Please try again".
I already tried changing the location from Austria to Germany (as described in another thread here), hoping to get a firmware update to resolve this problem.
Would be great if anyone could help me to make it work!