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Gandalf999

Magic Remote AN-MR650 for UH635

Question

Hi All

This is pretty unbelievable.

In the adverts for my TV it kept going on about how good the Smart Remote was.

One of the reasons I bought the TV was for the Smart Remote. I was disappointed to find that it was not included in the box but thought, no problem, I will buy one from LG UK or Amazon UK.

WRONG.

This item is not available on the UK LG site. WTF.

No sign of it on Amazon UK either.

I emailed LG only to be ignored.

This is my first LG TV and possibly the last due to their rubbish customer support and lack of advertised accessories.

Has anyone managed to get a 2016 Smart Remote in the UK ?

Thanks.

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7 answers to this question

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My TV came with one.

Surely it comes with your TV?

 

Did you get any remote with your TV?

 

Does your TV support the Magic Remote?

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Hi Rob

A normal remote came with the TV but not the Magic Remote.

Yes my TV supports the Magic Remote. Its a 2016 model UH365.

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It's interesting.

I just bought LG 43" UH668V for £699 which comes with the Magic Remote

 

The LG rep in the store was also showing me the same TV - but without the Magic Remote which retailed at £549

 

I'm wondering if you have simply bought the TV that doesn't support a Magic Remote?

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It supports the Magic Remote.

You can get them from the US LG store.

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I feel your pain. I bought a 2016 LG TV from the very.co.uk site, which in the title said "with Magic Remote" and in the description told you all about the magic remote functionality. I never got the remote, Very seem unable to comprehend the difference between the standard remote and the magic remote and looking around it seems you cannot buy this remote in the UK. However, I noticed on the lg site, one of the places you can buy from ships to the UK. Although if you decide to pay customs you will end up paying around £80.00 for it.

 

I also think this will be the last LG item i buy. 

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You couldn't make it up.

They push the Magic Remote in all their advertising for their TVs and yet you cannot actually buy one.

Here is the unbelievable email I received from LG.

Hi there Nigel

Thank you for your email.

In regards to this, unfortunately as it stands at the moment, the AN-MR650 is not available in the UK to purchase seperately.

We are still awaiting for a stockist to get these in, in order to be able to purchase them.

Unfortunately, I do not have any information on when these will be available.

I apologise for any inconvenience that this may cause.

Should you need any more assistance, you can reply to this email by clicking the additional questions link at the bottom of this email.

Thank you in advance.

Kind regards

Ben

LG Electronics UK Help desk

----------------------------------

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