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By Mackey
I bought a new 77 inch OLED tv a year ago. Ever since then it has randomly reset itself when using apps, (Youtube, Sirius, Netflix, doesn't matter). Basically the tv freezes, closes out the app and goes black as if the power has been cut, and then restarts to HDMI 1 just as it does whenever the TV is first turned on. I have had a technician visit 4 times already and he's replaced the main board, the wifi board, the remote control and the remote sensor. Basically he's replaced everything except the display and the power cord. Of course we've made sure the firmware is up to date and done many hard resets and nothing works. I'll add one more thing that happened last week for the first time, but it happened twice so it is definitely not a coincidence. I was watching a movie on Disney Plus and a half second before my phone rang, the movie stopped like before, but this time the app restarted in stead of the entire tv restarting. This exact same thing happened 15 minutes later, a half second before another call came in so it was not a coincidence. My phone is android with Verizon fwiw, but of course I get calls all of the time and this only happened this one day. Since almost everything has been replaced I had already been thinking that some kind of electromagnetic interference may be at issue, but this is not my specialty. Has anyone else experienced this?
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By TimtheToolMan
We just purchased a new LG WebOS TV OLED 65" and running the setup through the app or the TV remote says it can't load the user agreement. This is blocking us from getting to streaming apps like Nexflix or any smart functions like Voice assistant.
TV worked fine for a few days but voice assistant stopped working and after much effort LG tech said to Reset to Initial Settings. Now we have mentioned no smart functions. TV is on ethernet and its browser functions on web fine. Tried running off neighbor's wifi with same results.
Tried switching to different country, unplugging/hold power button for 20 seconds/wait one minute, resetting TV multiple times, setting up remote again, ...
Error message: Unable to Load User Agreements A server error has occurred while downloading the User Agreements. You must download and agree to the terms of the User Agreements to use this feature or application. Do you want to try to download them again… Unable to Load User Agreements Sorry, but the User Agreements can't be downloaded at this time…Please check your internet connection and try again later. No change when trying over five days.
Now there is no local company available to service TV. Maybe it's time to send it back and give LG TV a one star rating. I am willing to change motherboards but doubt if LG would go along with that.
Anyone have any ideas.
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By Alley Cat
I am currently using this TV only to view internet content. I am using the built-in wifi and ethernet connections. But the TV starts up into maximally loud static every time and I haven't found a way around this. Just about anything else would be better. It could autodetect and mute the static. Or it could start into the Apps screen. Or it could start into my preferred app. Or it could just start into a blank screen. Whatever. Just not loud, loud static.
I read someone was able to set parental controls to get rid of the cable channels so it didn't start into static but that didn't work for me -- I deleted and locked all static channels but it still starts up into one of them.
I guess more people have had success giving it an HDMI input and setting that as default -- I can't find the menu item to do that, maybe I need to actually connect an HDMI input? I don't have one readily available. It seems silly to spend money on an extra streaming box to mostly do things that are built into my $900 TV, because it was designed to blast static on my speakers every time it starts up.
So -- are there any other possibilities to solve this problem?
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By Brodomski
Current version of webOS on 55” C1 OLED only allows HDMI1-4 or “Streaming Live TV & Content” to be used as the default input source. Why no apps like YouTube or Hulu? If “Streaming Live TV & Content” option is selected as default input, a prompt to select a service is displayed and the only option is SlingTV. Why? Sling is not the only streaming option. Many of the TV apps stream TV and content, why are they not available options? Apps need to be available options for default input.
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By Agata
Hi,
I am using this tv since year and everyrhing was working fine. Now i cannot update or install any app from lg content store. My internet is working and i have restarted a modem and tv as fabric sittings. I dont know why installation is not working, please help, tv software is also actual
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Sue1988
How do I download apps to my smart tv?
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