Jump to content
  • 0

Netflix won't work on an LG 55EG920V TV set




I'm experiencing big trouble with the Netflix app and I begin to lose patience. Some help would be much appreciated!

Before first use, the TV said an update was required. LG Content Store also claimed v.1.3.76 (24/11/2015) was available.

Thus, I updated, signed in and everything worked fine: I could play anything I wanted to, including 4K content, without any trouble.

In the evening, Iput the TV in stand by mode and the next day when I tried to use the Netflix app again, it was saying "We're having trouble playing this title right now. Please try gain or select a different title." with ALL the titles, while Internet web browsing and YouTube worked perfectly fine.

I tried to reload the app: it didn't work.

I tried to exit (using the 'exit' function in the app) and start again the app: it didn't work.

I tried to sign out and sign in again: it didn't work.

I tried to restart my internet box: it didn't work.

I tried to unplug the TV for a few minutes: it worked, but it got exactly the same issue the next time I put the TV in stand by mode. Plus, it doesn't work all the time.

I tried to reset the TV to factory default, reset everything, re-update the app: it worked, but once again the issue reappear every time I put the TV in stand by mode.

I tried to go to 'My page' to check if I could remove the app to reinstall it completely, but it seems I can't.

Netflix customer service was no help, LG's no help either.

Any idea?

Many thanks in advance.



TV software version: 03.01.25

TV country set to France (where I live).

Netflix app version: 1.3.69 according to the Netflix app settings menu...while the LG Content Store claims 1.3.76..strange!

TV connected to my internet box through Ethernet

Cable internet provider (tested 100/5Mbps from one of my MacBook Pro)

Everything works fine on my PS4, my two MacBooks Pro and my smartphone.

Sent from my Nexus 6 using Tapatalk

Link to comment
Share on other sites

  • Answers 0
  • Created
  • Last Reply

Top Posters For This Question

Popular Days

Top Posters For This Question

0 answers to this question

Recommended Posts

There have been no answers to this question yet

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By GiovanniG
      Hi, today I've lost about 8 hours trying find out how to open an rtsp of an IP camera into a new 65" OLED TV, which is updated to the latest FW. Tons of apps for IPTV but none of them is able to open a working/tested RTSP, also including it into a playlist m3u file. Nobody in this world has thought to display an RTSP on a LG TV? Looks unbelievable.

      I've read a bout "webOS Signage and LG" but no ide how to implement it, install it, nowhere it is described.
      I need to display an rtsp stream on LG tv, I have the chance only woth an external device by HDMI or DLNA? That's a shame..
      Thank you for help
    • By Raghavendra Hegde
      Voot not available in L G content store what to do 
    • By Nick Payne
      I can stream ABC content using either the iView app on our LG G1 65" OLED, or via the iView Android TV app that is installed on a Chromecast with Google TV that is plugged into one of the G1 HDMI ports. If I stream content using the app on the TV, every few minutes there's a momentary (fraction of a second) interruption to both sound and video. If I stream the same content using the app on the Chromecast, I get no such interruptions. Both TV and Chromecast are using wired Ethernet connections to the same switch, so I can't see that these interruptions are due to a network problem, or I'd see them on both devices. It would seem to be a problem with the app provided on the TV. Other streaming services that we access via apps on the TV (Netflix, Stan, Amazon Prime, etc) do not show the same problem.
    • By fishy666
      The NEW Amazon Prime Video App update is horrible. Cannot access any content from my Shudder channel subscription. Constant errors.
    • By ReneVlEugel
      I own a LG HU85LS very happy with that but now I don't see the Disney plus app. 
      Where an when can I get it?

  • Create New...