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poplovelydays

LG 49UB850T can't play HDD 4K K-Pop it show " Not Supported Content"

Asked by poplovelydays

Question

poplovelydays    1

poplovelydays
Posted

I have this problem with my 4K TV my tv is 49UB850T

I have LG 4K HDD.My hdd is K-Pop content.

I have connect to internet already before watch it.

But when i try to watch it. It just show message box "Not Supported Content"

In thai lg website it said HDD available for 2014 4K TV and UB850T it on list too.

And i don't know why i can't watch it. I bought new tv for watch K-Pop 4K content in hdd only T_T

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6 answers to this question

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murastefano    2

murastefano
Posted

Hi,

if i could understand your problem is about 4K content ? isn't ?

I have the same TV and actually webOS has support for 4K contents

if they are covered by specs described in the help menu provided by the TV. 

 

Check this specs with your 4K contents to see if they are right.

 

Your 4K contents must be on the HDD plugged to USB 3.0 (that TV has one),

and the resolution supported is 3840 x 2160 , both H264 and H265.

Some 4K contents available on YouTube are 4096 x 2XXX ..and are no supported by this TV,

watching 4k contents using YouTube app is not the same becouse the app

arrange resolution and datarate to get working on the TV.

 

Some issues i faced with 4k content muxed in MP4, try remux MP4 to MKV seems to be better supported by webOS.

 

Stefano

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poplovelydays    1

poplovelydays
Posted

Hi,

if i could understand your problem is about 4K content ? isn't ?

I have the same TV and actually webOS has support for 4K contents

if they are covered by specs described in the help menu provided by the TV. 

 

Check this specs with your 4K contents to see if they are right.

 

Your 4K contents must be on the HDD plugged to USB 3.0 (that TV has one),

and the resolution supported is 3840 x 2160 , both H264 and H265.

Some 4K contents available on YouTube are 4096 x 2XXX ..and are no supported by this TV,

watching 4k contents using YouTube app is not the same becouse the app

arrange resolution and datarate to get working on the TV.

 

Some issues i faced with 4k content muxed in MP4, try remux MP4 to MKV seems to be better supported by webOS.

 

Stefano

 

It's not normal 4K files likes a .mp4 or .avi

But it's a special file for LG 4K TV Only it's .mkv files

When i open it on PC it will have 1 folder for 1 song and in folder the file is separate between video.mkv and audio.mkv .

But when i connected on TV it will combine to 1 files only.

 

This is my LG 4K bundle package

 

11148443_880560462002496_765853654756866

 

This picture is sample when i connect HDD on PC.Files will be like this.(I copied form HDD)

 

10452977_880017568723452_287451641075606

 

This is when i connect on tv it will combine to 1 files not a folder.

 

11119343_881471421911400_1201676588_n.jp

 

And it showing this message when i try to play the file it will show error message box "Not Supported Content" i don't know why and am sure my TV can play this HDD

because LG told it available for UB850T (2014 TV)

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murastefano    2

murastefano
Posted (edited)

Sorry for my misunderstanding, i thought was about standard 4k containers like mp4 or MKV.

 

Looking to pictures i see you have 1 file for audio track "audio.mkv" (or MKA) and 1 track for video "video.mkv" +

subtitles and thumbnail image.

I see you tried to play the content via SmartShare, isn't ? and seems to be chapters of the same video ..may be tagged in the video track file.

 

I suggest you to mux the video track with the audio track to a new MKV file, with tools like toolnix, and try to play

the new MKV file in USB 3.0 plugged HDD.

 

Could you also paste here the content of the text file, i see on the left in the picture, with the same name of the folder please?

 

Hope to help.

Stefano

Edited by murastefano

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murastefano    2

murastefano
Posted

4K contents must be on the HDD plugged to USB 3.0 (that TV has one),

and the resolution supported is 3840 x 2160 , both H264 and H265.

Some 4K contents available on YouTube are 4096 x 2XXX ..and are no supported by this TV,

watching 4k contents using YouTube app is not the same becouse the app.

arrange resolution and datarate to get working on the TV.

 

Some issues i faced with 4k content muxed in MP4, try remux MP4 to MKV seems to be better supported by webOS.

 

@poplovelydays: please provide the content of the text file with name "08.JIYEON_1minute_1second" i think that could help me and others to solve others issues related to video thumbnails preview, please.

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