Quantcast
Jump to content
  • 0

LG Bulgaria support - very disappointment


forum1

Question

The package was open already. I buy new TV but this TV is not new.

Have a many problem and zero support from LG - Bulgaria.

They close my phone when I try to tell him about problems with WebOS.

 

Not receive latest update. I still use 4.30. Why?

Facebook not work and cannot log on with my account.

LG Store for Bulgaria is very poor and missing many applications and games according others country store.

My LG is registered for Bulgaria but LG support Bulgaria tell me that my TV is not for Bulgaria. What? I try to tell him that LG support speak nonsense but they hang off phone.

Service is unavailable - many times a have this message error.

 

I try to play original mp4 file via USB with 4K video but TV cannot play that.

This TV is 4K but cannot play simple 4K .mp4 file from USB 3.0

 

I delete application from my LG account but available free space is the same size and application is still in TV. I can launch deleted application. Not any logic but this is the true.

 

ZERO SUPPORT FROM LG-BULGARIA BY PHONE, MAIL!!! 

 

This model is for all EU country but LG Bulgaria try to convince my that my TV is not for Bulgaria.What nonsense?

 

TV password use simple 4 number. Only bank account with plastic card use 4 PIN CODE. LG forget to implement in there security functionality NFC tag. Little boy can crack password easy because it is a simple number between 0 and 9999.

Bank functionality use 4 pin code too, but they have plastic card. LG WebOS Team live in island of famous tv serial - LOST. 

 

Have many problems at the beginning with tuner management and make videos in YouTube according many fatal bugs.

link hidden, please login to view

 

Cannot sort easy my "standard" tv collections of channels. 

Cannot sort my "favorite (n)" tv collections of channels. 

 

Missing functionality for sorting favorite collection.

I can sort only standard channels but it is not easy because sorting functionality is a simple replace between only two channels.

Web OS team - "LOST" must implement functionality for move one channel between two or simple put "up/down" buttons.

Missing move one channel(row 3) between 1 and 2. IT is simple, but not for LG WebOS Team.

 

At then end I thing that this TV was refurbished because package was open.

TV is good because LG is a good manufacture of simple tv and vary bad according "smart TV". For that reason I give you 5 stars.

 

Please LG take care about people in LG support - Bulgaria, because if this people work there job I will never upload YouTube videos. Videos do not lie. It is just a true.

  • Like 1
Link to comment
Share on other sites

5 answers to this question

Recommended Posts

  • 0

Well, sorry to hear about your bad experiences with LG Bulgaria. You should be able to escalate it furthe rup the "food chain" to som sort of manager or marketing/sales/support manager or regional director. Maybe that will get things going?

 

Regarding all your problems, some seem to be that the apps are not available, which is really strange, but LG seem to be very slow when it comes to distribute their services to other countries, here in Sweden we still wait for the TV spotlight feature, for one thing.

 

And I must agree on your experiences with webos, but sadly LG doesn't seem to be doing anything at all but fixing minor bugs or stuff that has to do with enhancing/adding new features. Maybe they plan to throw out webos, they can't present a roadmap so it is impossible to know what plans they have.

 

There are LOTS of things that need to be adressed with the current version of LG Webos, but wether or not LG plan to fix it, nobody knows.

 

/H

Link to comment
Share on other sites

  • 0

Have many problems at the beginning with tuner management and make videos in YouTube according many fatal bugs.

link hidden, please login to view

 

Hi,

 

since you're suspecting the TV is not new - if that is the true then someone else has already created an account with that TV and that is the reason you can not log in with your account. Because when you are creating account it says you can not ever change your username. The same would happen if you selled the TV and didn't tell him/her the account data - he/she then couldn't create/use another username from that TV. The only solution would then be to contact LG and ask them to delete the account connected with your TV (every TV has some ID to be identified).

 

Have you tried to create a new account (from this TV) at all?

 

Did you go to the About menu and read Total Power On Time after buying the TV? Then you could know if someone has used it before (or it was turned on in the shop).

 

As for the Live Menu navigation (filtering the channels) - yes, it's not OK the highlight jumps to the channels instead to the upper commands, I hope they'll fix that soon. In the meantime you can use the OK button at the up-arrow to at least speed up the process.

 

Cannot sort easy my "standard" tv collections of channels. 

Cannot sort my "favorite (n)" tv collections of channels. 

 

Missing functionality for sorting favorite collection.

I can sort only standard channels but it is not easy because sorting functionality is a simple replace between only two channels.

Web OS team - "LOST" must implement functionality for move one channel between two or simple put "up/down" buttons.

Missing move one channel(row 3) between 1 and 2. IT is simple, but not for LG WebOS Team.

 

You're right, it is a very big problem!! It's very frustrating to organize the channels by swapping two-by-two channels. However, in the Satellite mode the functionality is OK - take a look at my post about that issue - so I expect it will be fixed in the very next software update.

 

BTW, you didn't mention the model of your TV (or I missed it).

Link to comment
Share on other sites

  • 0

About total power functionality. I did not know that. At current moment it is very late.

For me is not a problem to return item. But my main reason is to show problems to LG.At the end product will be good.

Why LG not have feedback functionality.

Automatic report for bugs and issues.

Lg support in Bulgaria tell me that all my problems is because tv is buying from Amazon, not from local sellers.It is apear message according service is not available(randomly show this error).

LG Bulgaria told me that problems is because TV is from Italy. This is segregation. If my TV is part of EU seller program must implement functionality acording this problem. No body told me that if I buy LG tv from Amazon will have problems.

By the way today I report new bug for HBO Go application problem.Not work any more. Give me error about not support by is message.

I will not return my TV. At the end in my youtube playlist will have many videos about all true for this TV.Then LG-Palm team will fix all and everething will be good.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Filip_IT
      Hello
      I have login issue on a brand new LG TV 55UR640S0ZD there I  want to create content with content manager and create Groups with Group Manager 2.0.
      I´m trying to login to Dashboard with chrome and Internet Explorer browser which is connected to wlan with IP address:
      link hidden, please login to view  Here it says to Input Password and I have tested
      0000
      000000
      00000000
      1157
      admin
      Without success, what is the default password?  
      I have reset the TV from Hotell mode menu and ordinary Menu to factory default but does it exist any other way to reset TV?
      How can I get access to my TV?
      All help is appreciated
      BR. Filip


       
    • By tim p
      I have two LG C2 tv's both running OS 03.21.30. Attempts to update the OS state that this is the current version as of 12/2022.  Amazon Music won't open on either of them, the splash screen appears and that's it, for hours.  It opens fine on other devices in the house, Sony TV, PC's, and droid phones. Other streaming apps work fine with no buffering or glitches.
      The solutions offered online list instructions for clearing app caches using a series of menus that aren't even remotely close to the menus available on these TV's.  I've checked every available menu and there's absolutely nothing offering the ability to clear app caches. App Manager offers exactly two options: Launch or Delete. Others insist that you need to clear the cache from within the app but of course the app won't open so that's a dead end.  I did clear the browser cache but it had no effect this AMZN Music problem.
      So far I've also:
      Deleted and re-installed the app multiple times; Left the TV's unplugged 24+ hours; Full reboot of the router multiple times; Factory Reset of the TV's. If anyone has a solution that doesn't involve buying a fire stick I'm very interested - thanks
      (edit) one of these tv's is five feet from the router.  Distance isn't the issue.
    • By News Reporter
      LG’s Advanced Display Innovations, Including 8K Micro LED, Feature in Interactive
      Exhibit Along With Immersive Media Art and Digitalized Spaces for Diverse Industries

      SEOUL, Jan. 31, 2023 — LG Electronics (LG) is presenting its cutting-edge digital signage solutions at Integrated Systems Europe (ISE) 2023, which opens today in Barcelona, Spain. The company’s full range of display solutions – including Micro LED displays, Transparent OLED Signage and LED displays – is exhibited across a number of digitalized spaces demonstrating use cases and applications for different industries, including retail, corporate, education and hospitality.
      Adopting the theme of Life, Be Bloomed for this year’s ISE, LG is presenting innovative display solutions that offer a world of possibilities and the power to make life better, each and every day. Visitors to the company’s booth will be able to experience solutions created to foster better business communications, solutions that deliver clear visibility and integrate seamlessly in various commercial environments as well as solutions that can convey the emotion and dynamism of stunning digital artworks in a whole new way.
      The massive 272-inch LG MAGNIT 8K Micro LED (model LSAB007) is making its debut at ISE with a truly jaw-dropping display, both in scale and in picture quality. The enormous Micro LED leverages millions of self-emissive micrometer-scale pixels to create images of exceptional vibrancy and depth, while its 8K resolution (7,680 x 4,320) delivers razor-sharp detail.
      LG MAGNIT 8K offers impressive color consistency and a wide viewing angle. This remarkable display solution will mesmerize visitors to the company’s booth, enthralling them with exclusive 8K footage that captures the beauty and majesty of the natural world. With its huge size and superb picture quality, LG MAGNIT is an excellent solution for showcasing media art in public spaces, and for use in building control rooms, boardrooms as well as corporate and hotel lobbies.
      Another spectacular sight for visitors, LG’s 8K Micro LED synchronizes with 56 Transparent OLED Signage (model 55EW5G-V) displays, covering both sides of the LG exhibition hall’s entrance to create an incredibly immersive media art experience. The captivating display setup transports visitors into a world of color and wonder – a world brought to life by the company’s cutting-edge display technologies.
      At ISE 2023, LG is also showcasing its solutions for virtual production studios for the very first time. A virtual production studio allows content creators to shoot live-action footage against a fully digital backdrop, which is made by displaying virtual scenery on a series of seamlessly connected LED screens. LG and its professional partners, including Mo-Sys and ARRI, will be showing visitors how a virtual production studio works – and how it can be used for entertainment applications, such as film and TV, and for corporate in-house broadcasting – and introducing LG’s LED displays and related solutions.
      At the center of LG’s booth is the eye-catching Floating CUBE LED, an LED sculpture that creatively combines four 2K LED displays (model LSCB012). Based on Tensegrity, a structural principle of tensional integrity, the CUBE presents strikingly three-dimensional anamorphic digital art that moves and flows across the displays’ surfaces. LG’s fine-pitch LED displays provide lifelike picture quality, while the seamless 90-degree corner design of the CUBE installation enhances the sense that one is looking at real, 3D objects inside an actual, physical space.
      Additionally, LG is introducing its new digital learning solution, LG CreateBoard (model TR3DK), at ISE 2023. An Interactive Digital Board designed to engage, inform and inspire students, and encourage greater collaboration, the new model provides LG CreateBoard Lab for content creating and writing as well as LG CreateBoard Share for wireless content and screen sharing. Also on show is LG ConnectedCare DMS, a cloud-based device management solution for schools and other learning environments that enables the remote management of multiple displays.
      As part of its comprehensive exhibit, LG is presenting convenient cloud-based management solutions tailored to the needs of diverse industries; including retail, corporate, education and hospitality. LG Pro:Cloud is a cloud platform for accessing LG’s content management solutions (CMS) including Pro:Centric Cloud (hospitality) and SuperSign Cloud, while LG ConnectedCare is a remote management solution that makes it possible to monitor signages, check energy usage and adjust display brightness via the integrated Energy Dashboard.1
      Also on full display at ISE 2023 is LG’s ongoing commitment to sustainability. Embracing the company’s Better Life for All vision, the latest B2B solutions from LG offer energy efficiency, reduced resource consumption, increased recyclability and enhanced accessibility.2 In the ESG zone, visitors can explore innovations such as cloud-based smart energy management solutions that help reduce power consumption and 4K UHD signage (model UL3J-EP), featuring components partially made from recycled plastic, and check out the LG Kiosk, which promotes digital inclusion with a tactile keypad for the visually impaired.
      “At ISE 2023, LG is demonstrating how its display solutions can add value in practically any commercial sector or area of your life you care to name,” said Paik Ki-mun, senior vice president and head of the Information Display business unit of LG Electronics Business Solutions Company. “Far more than just screens for presenting content, our display solutions can help you connect, create, communicate and collaborate – expanding and digitalizing your daily experience in a host of convenient, new ways.”
      Visitors to ISE 2023 can find LG’s booth in Hall 3 (Stand 3K 200) of Fira Barcelona’s Gran Via conference center. To learn more about LG’s digital signage solutions at ISE 2023, please visit
      link hidden, please login to view. # # #
      1 Energy Dashboard will be released in 2023.
      2 .

    • By Jassim Abubacker
      Every time I login to OSN plus, it goes back to the same login page. It used to work fine not till a few days ago (webOS version: 03.34.55). Anyone else facing the same issue and know how to resolve this?
×
×
  • Create New...