Quantcast
Jump to content



  • Own an LG TV or webOS device? Join our Forum!

    Register now to gain access to our webOS user support forum. Once registered and logged in, you will be able to post a user to user support request topic to this site or reply to existing topics posted by other users. You can also take part in our other webOS user forums. You'll be able to customize your profile, receive reputation points, while also communicating with other members via your own private inbox, plus much more!

    • Sign In
    • or
    • Sign Up
    • or
  • 1
zubinjo

LG Store not working

Asked by zubinjo

Question

zubinjo    0

zubinjo
Posted

Tv is connected to internet but when I run LG Store it won't open. After a while it shows network error (4). It was working few days ago, but it simply stopped. Firmware is latest and i'm not sure if it updated automatically but on the lg site firmware date is about when this problem occurred. Tv model is 42LB671v and firmware version is 40.30.16. Is there any way to downgrade to previous version or any other solution? Thanks

Share this post

Link to post
Share on other sites

24 answers to this question

Recommended Posts

  • 0

mattyb    1

mattyb
Posted

Hey, I'm having the same issue with my LG LB650, none of the apps work, except for the Web browser. Internet connection is fine. Keep seeing 'network error 4'. Even tried a factory reset and the issue persists. I've upgraded the firmware to the latest version too.

  • Like 1

Share this post

Link to post
Share on other sites


  • 0

geohowarduk    0

geohowarduk
Posted

I'm having the same problem, I only just bought my TV yesterday so was panicking I had a shoddy model. I was able to update to the latest firmware this morning, though pretty much as soon as it updated I can't use any apps or check for new software updates. I should note, that on the Network tab it says 'connected to the internet' which is false, as I get Network Error(4) for everything.

 

Have called support, they're over-run and claim will call me back. Hopefully this gets resolved soon, as I was so excited to start using my new TV :(

 

Please let me know if you guys hear anything.

Share this post

Link to post
Share on other sites
  • 0

Luba    0

Luba
Posted

Have to same problem on my 55UB850V after firmware upgrade yesterday to 04.30.18: Network error(4) on the LG store

But the web browser is working perfectly

This is so annoying: i can't even watch Netflix, because the app wants to connect to the LG store

Will LG refund me for these days I can't watch Netflix?

Share this post

Link to post
Share on other sites


  • 0

ARUN    0

ARUN
Posted

TV 47LB6520 webos smart 3d

same issue from yesterday evening. cannot open any net content other than web browser. i did resetting to initial settings. but still the same issue. says network error (4). 

 

Did anyone find any solution. just brought this TV a week before. It was so annoying as this happened so soon for me as me and my friend brought the TV on same day. I brought LG and he took samsung 48inch 6400 and it works like charm with  all connectivity with flash plugins related apps and sites and a lot of apps than LG in middle east region. while LG webos does not support flash and have very less useful applications. may be with in 10.

 

Please update if any solution is there for LG store app.

Share this post

Link to post
Share on other sites


  • 0

Ultrakorne    0

Ultrakorne
Posted

I am having the same issue.

 

i bought the tv 5 days ago, i had this issue with the lg store not opening, i upgraded the fw the other day and still have the same issue.

(with the new firmware i also got the netflix app, which as well is not opening)

 

country set to germany, tv  55lb640v za 

 

If someone have more info about this pls let me know.

Share this post

Link to post
Share on other sites
  • 0

rockland.dk    1

rockland.dk
Posted

Same problem here.

 

32LB650V-ZN, Denmark.

 

Been like that for some time. Maybe it started with firmware 04.30.16?

 

Also "Account Management" in settings doesn't work. If available from the "Quick settings" pane (sometimes it is available here, sometimes it's not?) it just hangs at a black screen if I try opening it. If I try opening "Account Management" from the "General" pane, I'm just immediately thrown completely out of settings.

Share this post

Link to post
Share on other sites
  • 0

Gcitron    0

Gcitron
Posted

I had a "polite" answer from LG Customer Care, something like "We are informed about the difficulty you are experiencing with accessing LG Application Store and adjacent applications and confirm that this will be rectified as soon as possible." and now is working again.

Share this post

Link to post
Share on other sites
  • 0

Luba    0

Luba
Posted

mine seems to work as well; still i found it a very negative experience. Apps like 'Netflix' shoudn't be affected because the 'LG store' is not working properly.

An outage like this and you can take the 'smart' out of your smart-TV.

This will definitely influence my decisions when purchasing a new TV in the future (and not in a positive way).

Share this post

Link to post
Share on other sites


  • 0

marcho    0

marcho
Posted

I just bought a LG730V-ZD TV. Firmware version: 04.30.16 webostv version:1.30.0-3216 I'm from Macedonia

The problem is that i can't use any of the apps on the TV other than the web browser. I cant enter the LG Store app. And i get this network error 4.

This is very frustrating as I bought the TV 2 days ago.

Anybody have solution to the problem?

Share this post

Link to post
Share on other sites
  • 0

paqi    0

paqi
Posted

Hi,

I am from Denmark and my store is not working. So no netflix for me at the moment. Has anybody complained to LG support? And what have you done to get it back afsindig?

Thanks

Jeppe

Share this post

Link to post
Share on other sites
  • 0

MaximusR80    0

MaximusR80
Posted

I like you ran into the same problem (updated version on your TV).

To my luck on the site of LG is the old version of my TV 42lb690v

Spending a small amount of time I was able to revert to the old firmware.

link hidden, please login to view

 

The method proposed there to help me.

Share this post

Link to post
Share on other sites
  • 0

ARUN    0

ARUN
Posted

hello .. my LG store got right by itself after 4-5 days and went back to the same error situation. now it is not working .. any one there facing the problem now

Share this post

Link to post
Share on other sites
  • 0

Gareth Jehu    0

Gareth Jehu
Posted
I have the LG55UB850V. A couple of days ago, I started to get intermittment problems accessing the LG store. Sometimes I can connect and sometimes I can't. Also, when I do manage to start viewing content on Netflix, after about 1 to 2 minutes of play, Netflix just crashes. I restart Netflix then in about 1 to 2 minutes the same thing happens. This is VERY frustrating. The problem is certainly not my internet connection as I can watch BBc iPlayer just fine and have recently started using the new Spotify app. So is the problem the Netflix app, the LG Web OS operating system or the LG store or a combination of these. Has LG commented on these issues.

 

Any advise would be appreciated.

Share this post

Link to post
Share on other sites


Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
Go To Question Listing

  • Similar Topics

    • myloo
      Need Help For LG TV Downgrade Firmware Problem
      By myloo
      Hello everyone, i need to help to downgrade my 43UJ651V tv. I succesfully apply all steps and at the last step seems this error message in the tv screen:
       
      Update failed because software version is earlier than the version installed on the TV.
       
      5.80.50 version installed on the tv now. But i want to return 04.70.55. Is this possible? Can anyone help me about this? Additionally, i am in Turkey. I want to install real official firmware. Can anyone send me the right firmware for me to install 04.70.55 ( I dont want to have language problems. I see the LgDTVUpdater package RU version)?
    • Zecco77
      downgrade firmware
      By Zecco77
      Ciao, possiedo un tv lg 55uh650v era impostato su posizione Russia e dopo all'aggiornamento del firmware versione 05.30.45 non riesco più ad usare le app in quanto non riesco a accettare i termini contrattuali. Ho provato a cambiare il DNS e a collegarmi tramite cellulare ma non ho ottenuto nessun risultato. Ho provato più volte ad eseguire il reset di fabbrica ma nessun risultato. Inoltre ho notato che la versione del mio firmware non è presente sul sito LG Italia mi chiedevo se fosse possibile tornare ad un versione firmware inferiore, potresti aiutarmi?
      Hello, I own a TV lg 55uh650v was set to Russia position and after the firmware update version 05.30.45 I can not use the app anymore because I can not accept the terms of the contract. I tried to change the DNS and connect via mobile but I did not get any results. I have tried several times to perform a factory reset but no results. Also I noticed that the version of my firmware is not on the site LG Italy I wondered if it was possible to return to a lower firmware version, could you help me?
    • SIMON
      How To Downgrade webOS TV Firmware Tutorial
      By SIMON
      LGDTVUPDATER  
       
      1. Download LgDTVUpDater [ 
      link hidden, please login to view | link hidden, please login to view ] Updated 19 OCT 2015
      2. Unrar and put LgDTVUpDater folder in C:\
      3. Open C:\LgDTVUpDater\dns\AcrylicHosts.txt
      4. Change 192.168.0.11 with your link hidden, please login to view
      5. Save and exit
      6. Go back to C:\LgDTVUpDater folder
      7. Run startDNS.bat and don´t close it
      8. Run startHTTP.bat and don´t close it
      9. Go to TV Menu > Network Settings > Ethernet/WiFi > Edit > Uncheck Set Automatically > Change DNS IP to your local IP address > Connect
      10. Go to General > About This TV > Check For Updates
      11. Accept downgrade to the first firmware TV
      12. Restart TV

      13. Back to TV Menu > Network Settings > Ethernet/WiFi > Edit > Check Set Automatically
      14. Go to General > About This TV > Check For Updates and follow TV instructions OR download available Software_File dedicated for your TV, unrar and put *.epk file in LG_DTV folder at USB stick
      15. Mount USB stick to USB port at your TV then accept upgrade when message prompt on the screen
      16. Restart TV and follow TV instructions

       
      For best performances go to TV Menu > General > Reset to Initial Settings
       
       
      Voila! 
       
       
       
      NSU EMU BY SMX
       
      If your attempt to downgrade your TV with LgDTVUpDater for some reason was not successful, you can try to use tool prepared by SMX.
      Everything you need - NSU Emu by SMX and how to use it - you can found link hidden, please login to view.  
    • Halli
      BBC iPlayer app in LG Content Store
      By Halli
      I'm just setting up a friends new LGTV and can't find the BBC iPlayer (or any of the other UK catchup apps) in the Content Store.  Am I looking in the wrong place or doing the wrong thing.
       
      The TV (55UN7306) doesn't have the Freeview play facility so I can't use that to help him.
       
      Thanks in anticipation.
    • Ramy Nashaat
      IPTV Smarters not exist in LG content store
      By Ramy Nashaat
      Hello All,
      i just purchased new smart LG TV , but when i search for IPTV smarters app it is not found on the LG content store 
      appreciate if anyone can support me please to solve that issue 
      TV MOdel : 65UN7440PVA



WEBOS FORUMS

MORE SECTIONS

FOLLOW US ON

×
×
  • Create New...