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LG UltraGear 27GX790A-B + RTX 4080 + NVIDIA Surround: DP 1.4 fails, DP 1.2 fixes it


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Posted

After spending two days troubleshooting NVIDIA Surround, I finally isolated the root cause. Hopefully this saves someone else a lot of time.

Hardware

• MSI RTX 4080 Ventus 3X OC
• Windows 11
• 2x LG UltraGear 27GX790A-B (2560x1440 OLED 480 Hz)
• Certified DisplayPort 1.4 cables (Cable Matters VESA Certified)
• NVIDIA drivers tested:
    - 576.52
    - 610.62
    - 610.74

Symptoms

NVIDIA Surround would either:

• Display "Display connection error"
or
• Both monitors would lose signal immediately after enabling Surround.

Things that DID NOT fix it

• Clean driver installation using DDU
• Older drivers
• Latest drivers
• Different DisplayPort ports
• HDMI
• Lowering resolution to 1920x1080
• Lowering refresh rate to 60 Hz
• Lowering color depth to 8-bit
• Disabling HDR
• Disabling G-SYNC
• Adaptive Sync OFF
• Adaptive Sync BASIC
• Adaptive Sync EXTENDED

Root Cause

The culprit was the monitor's DisplayPort Compatibility Version.

LG OSD

General
→ Input Compatibility Version

Default:

DisplayPort 1.4

This causes NVIDIA Surround to fail.

Changing BOTH monitors to:

DisplayPort 1.2

Immediately fixes the issue.

After switching to DP 1.2:

• NVIDIA Surround works normally.
• Available refresh rates become:
    - 60 Hz
    - 120 Hz
    - 144 Hz
• 5120×1440 Surround enables successfully.

Returning the monitors to DP 1.4 immediately reproduces the failure.

This behavior is identical on NVIDIA drivers 576.52 and 610.74.

Conclusion

This appears to be a compatibility issue between NVIDIA Surround and the LG 27GX790A-B when operating in DisplayPort 1.4 mode (possibly related to DSC and/or the monitor advertising 480 Hz capability).

For anyone wanting to use NVIDIA Surround on these monitors:

Set BOTH monitors to:

General
→ Input Compatibility Version
→ DisplayPort 1.2

Then enable Surround.

Hopefully NVIDIA and LG can investigate.

Additional note:

Games with native multi-monitor support should NOT use NVIDIA Surround.

Example:

DARIUSBURST Chronicle Saviours includes a native Dual Screen launcher and performs better using its built-in dual-screen mode than using NVIDIA Surround.

My use case is Rocket League local split-screen.

NVIDIA Surround allows each player to occupy a full 2560×1440 monitor instead of sharing a single monitor split down the middle.

This workaround makes that possible.

Test Matrix

| Test                             | Result                |
| -------------------------------- | --------------------- |
| Driver 576.52                    | DP 1.4 / DP 1.2|
| Driver 610.74                    | DP 1.4 / DP 1.2|
| HDR Off                          | No change             |
| G-SYNC Off                       | No change             |
| Adaptive Sync Off/Basic/Extended | No change (in DP 1.2) |
| HDMI                             | No change             |
| 1080p 60 Hz                      | No change             |
| **DP 1.2 Compatibility Mode**    | **Fixes the issue**   |

rn_image_picker_lib_temp_70d4febd-d611-4d7c-ba74-26b6e7fc7d29.webp

rn_image_picker_lib_temp_b9a845af-9570-4d8a-a6f1-baf2d894361d.webp

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