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TV OLED LG 65C3 randomly shutdown


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Posted

Hi everyone,

 

Since the last OS SW update for webOS 23.2050 for my OLED LG TV 65C3 I have noticed a weird problem where the TV randomly shuts down by itself while watching TV, Netflix, YouTube … I couldn’t find a pattern when and how this happens it seems to behave like this randomly. I

t’s like.a SW crash behaviour memory leak or something (just an assumption).

I mention this is not the energy saving auto power off feature.

Have you guys encountered such issue?

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Posted

Hello Dinoc, I am also a user of a LG C3 65OLEDC3. I have recently upgraded to 23.20.50 like you. Everything is working fine. Except that sometimes there are some short interruptions on different streaming platforms like Netflix or Fubo or even Youtube. BUT the TV is not rebooting. The worse is that recently I got a kind of 30 secondes retro feedback on Netflix and Apple TV (I mean, I was looking at the TV when suddenly it went back to 1mn ago in a series). No SW crash, no rebbot ... Could i be a fiber issue ?

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Posted

Information about the reasons for turning off the TV (due to problems with the equipment or a normal shutdown with the remote control) is stored in the logs of the TV service menu. You can look there and evaluate what causes the shutdown. The decoding of the codes is here:

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Posted

Hi, Vladimir,

 

So I need a special remote to enter the service menu? I only have the LG Magic remote (I don't see any in-start button there).

 

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