Keeps loading Netflix- can’t get off it
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By geb724
LG OLED65C2AUA.
webOS TV version webOS25/10.2.2-61. up to date.
software version 33/22.95 up to date.
whenever I watch Netflix it freezes indiscriminately. Once it happened at minute 1:29 of a movie although it can happen at any time. the Netflix error message says to restart which I do but the issue persists. it is to the point where it is unwatchable. however, when I watch it through Firestick it is fine. Other TV's do not have the issue so I am thinking it is something with the TV. I have uninstalled and reinstalled the app on the TV. I have powered down the TV. I have reset the router. I am wired with ethernet so not using wifi. any help would be appreciated to fix this issue.
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By Pranay Mokida
Issue
Whenever I start any video—whether it’s streaming apps, HDMI input, or a USB movie—the SC9S plays for a minute or two, then suddenly loses connection. Audio instantly falls back to the TV’s internal speakers, and the TV acts like the soundbar no longer exists on the eARC port. The soundbar display still shows “eARC” (sometimes flips to “OPT/ARC” for a second), but no sound.
Temporary Fix
The only thing that gets audio back is power-cycling the TV (standby isn’t enough; full reboot required). After that, the bar reconnects… until the next random dropout. This can happen multiple times during a single movie, which is a great way to kill the vibe.
What I’ve Tried
New HDMI 2.1-certified cable (same result, so original cable seems fine).
Disabled Quick Start+ and Simplink in the TV settings, then re-enabled.
Factory-reset both TV and soundbar.
Tested ARC instead of eARC—works, but no Atmos and same occasional dropout.
Plugged the soundbar into a different power outlet (in case of power spike).
Observed Patterns
Dropouts happen sooner with Dolby Atmos or DTS content, but even stereo YouTube videos eventually cut out.
No obvious heat buildup; bar is in open air, front facing.
Happens whether soundbar is wall-mounted or on its stand.
Questions for the Hive Mind
Anyone else seeing eARC instability with the SC9S on the UP77 series?
Could this be a handshake timing bug on the TV’s HDMI board?
Any hidden service-menu tweaks or firmware betas worth trying?
Should I just RMA the bar, or is the TV the real diva here?
Appreciate any insight—my couch and I thank you in advance!
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By sbal
So sick of this stupid piece of crap TV. Every couple of days, the TV logs me out of my LG account and I can't use the IPTV channels.
Besides how incredibly and utterly stupid it is to require a f'in "account" to watch TV, when I go to log back in on the TV or the app (again I can't believe I need to download a f'in app to watch TV) it doesn't work. I need to change the location to Canada, reboot the TV, change the location back to US, reboot the TV, and then I can log in and am presented with the "terms and conditions" I need to accept (for the love of God why in the f'ing world do I need to accept terms and conditions to watch f'in television!?!?!?!). Then I click "Accept All" and everything works, for a few days, until it logs me out again for no reason and I need to go through the entire circus again
The TV is hard wired to Ethernet, so it's not a wifi issue. It's on a battery backup so it's not a power interruption issue. Anyone know how to fix this? This last time I went into the menu and the account and clicked the "Check Terms and Conditions" and there was a entry on the bottom with the green check mark so I clicked "Accept" on that one, I'm hoping that does it?
Needless to say there is no way I would ever consider for even a second buying another LG product, I will never give another dollar to a company that makes products so incredibly hostile to customers. but I spent a lot of $$ on this TV and I'm going to be stuck with it for a while so I am hoping this is fixable, despite how utterly ridiculous neededing to have an account or accept terms and conditions to use a device I bought and own
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By Flavio_S
On LG OLEDs. You go on and disable SIMPLINK. Fine. But everytime you turn on your HDMI device it enables itself back again. This happens because they have disables two key features that were present in previous OSs, as you can see clearly here
link hidden, please login to view (they even put screencaps of the menus where you see the missing options in the 23) These functions are Auto Power Sync and Auto Device Detection.
Man updates are supposed to add functionalities not the other way around. It's very annoying to turn on your TV and have your AVR turn on without you wanting to.
Anyone found a solution for this problem?
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