Issue with Paramount PLus Freezing

[Phil7108]

We recently subscribed to Paramount Plus to catch up on episodes we lost when our COX CONTOUR DVR died. Frequently when streaming an episode,the playback will suddenly freeze. If we try to go back, using the "undo" key, we can sometimes get the playback to resume, but it has rewound abp=out 10 minutes. After resuming playback, it will frequently freeze again. My wife is so frustrated, she wants to cancel Paramount. Any suggestions appreciated!

[SuperMarkT38]

Hi, I have this same issue. paramount are aware of an issue between the paramount app and the way LG caches data (I believe).

I’ve been in discussions with paramount since early Jan 2024 (we subscribed at the very end of Dec 2023). Customer service is very slow to respond each time, usually advising I do the usual turn or and on, reset, update apps etc. just this month they’ve given me 3 extra month… thanks! I can’t even watch anything. Their answer was that I can still access via other devices I.e. my phone. I’m not paying to watch TV on my phone!

I’ve demanded a refund if it isn’t resolved by the end of April 2024,if it is sorted in that time then I expect my 12 months to restart. 
 

to add salt to the wound, paramount website still says their app works on LG and gives full details of how to set up it up. That page was update in Jan 2024, after I notified them of the issue and after they confirmed an LG wide issue.  Very misleading. 
 

I would suggest logging a complaint with Paramount and see where it gets you.

[JDV424]

Been looking for reasons why this is happening.  Paramount+ works fine on my FireTV stick but on LG webOS it freezes regularly.  I will do a full power reset of everything (Modem, router, TV, Fire stick, etc) and it will work for a while then start freezing again.  We have taken to using the Fire stick again just because of this issue. Happened again as recently as last night.  Hopefully they will figure this out so we can retire the Fire stick.  Hope you have received some type of help from Para+.

[JDV424]

Just sent an email to Para+ customer support about this issue.  Got an automated response saying we read all emails but due to high volume we cannot respond to you.  So basically it went into the auto-trash folder.  Will try calling tomorrow if I can find a phone number.