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Chatting with LG rep - He said: "The LG servers are currently down for maintenance, LG is currently working on fixing this and should be back up soon". That was a scripted BS answer - who takes down servers for routine maintenance on New Years Day. I dug a little deeper and he confirmed the servers "crashed and LG is trying to fix" I also asked him to pass upstream that a proactive effort from LG to the Community on the status would have helped a lot of people not waste their day trying to fix something that they couldn't.

No problem - I'll post here when I get more info. Hopefully, they will get this resolved quickly

Just started working for me too (for now...)

I just checked and my TV was able to communicate with the LG servers for the User Agreement - yay!

It seems the servers are down internationally at the moment. I just bought a new TV today in Ireland and I'm having the same problem, as are many others on the forums I've checked. Hopefully it gets fixed soon.

Thanks Tommy, after spending 2k on new things i was going to hit the bottle grrrrr.... try again tomorrow, Happy New year

Yay! It’s now working!!!!

We've shared this topic on Twitter and Facebook. Please share so users are helped and aware of the issue. Hopefully LG gets this corrected ASAP.

There cannot be a sw bug that needs 24 hours to fix. If the servers have backup servers and sw is properly tested, then there should be no 24 hour outage. Of course, in the case of a denial of service attack.

So thankful for this forum! I also called LG almost 8 hours ago after I reset one of my new LG tvs to troubleshoot issues with YouTube TV. The OLED TV worked fine but the 4K 55” kept restarting programs. After resetting the TV 3 more times & trying hotspot just to make sure it wasn’t my modem, I finally gave up and called LG. I was on hold for more than 30 min when I got the same BS answer that they were doing maintenance on their servers. When I asked why my other TV was still working, they were unable to answer. Hmmm. I asked if they would call me back when problem was resolved and was told NO. Very disappointed & concerned that it has not been fixed yet. 1st time buyer of LG TVs and may be the last if it does take 24 hours to fix!

Hi all, Apparently it is an issue related to the LG Services server being under maintenance , and it is expected to be resolved within the next 24 hours. All this based on this thread, https://lgcommunity.us.com/discussion/2002/unable-to-load-user-agreements. Best Regards, Sui

Model : 43UM7000PLA UK I did all those steps and that didn't work either, I will call LG tomorrow and see what they say Thanx Tommy Joyner for the info

Yep, so it seems, i uninstalled netflix app today, went to try and installed again and got the server error when trying to download user agreements, before everything was fine, let's wait...

I updated using lg tv app. Successful update still doesnt fix anything

Facing the same issue with my new LGOLED55C9... Can't even download the user agreement. @Tommy Joyner Thank you so much for the info.

Thanks Tommy .... Thought I had brought a duff one ..... Been driving me mad

Thanks for that from the LG rep...That’s very annoying that the LG website wasn’t updated because I wouldn’t have just spent the last 2 hours driving myself mad and wanting to return the TV,,

Same here, tried all the "solutions" on the forums with no luck... EDIT: @Tommy Joyner thanks for the update. PS: I also tried several LG services countries (on location menu) and none worked. All LG webOS servers on Europe crashed?

Same here guys, just finished putting on the wall and doing all the start up things including Sonos soundbar.... all good but know user agreement appeared so tried updating, says there is new update but wont download, same as the user agreement. Tried DNS to 8.8.8.8 also mobile hotspot and still no joy