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Can't get LG remote to control RCN set-top box


RogerL

Question

I recently switched from Comcast to RCN, and the LG Magic Remote does not now control the set-top box. (This is a 2020 or so LG OLED TV). I have gone to the Device Connection Settings in the Connection Menu, and when I click Universal Control Settings, all it shows me is my Sonos soundbar. The Dashboard doesn't seem to give me access to the set-top box either. Can someone tell me what I'm missing?

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