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Sound issues using built in tuner on hd channels (LG OLED42C24LA)


Rob E

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Hi,

I recently bought myself a LG OLED42C24LA. I’m very happy with it apart from one issue I have noticed. 
When watching hd channels using the built in antenna tuner the sound repeatedly cuts out just for a mili second each time. This is usually when there is a lot of background sound and lots of movement in the picture or if its moving from from one cut to the next. So things like an action sequence.

This does not happen if I’m watching the same program on sd on the built in tuner or in hd on a set top box or on iPlayer. Otherwise the picture and sound are great. This makes me think its something to do with the tv and the inbuilt tuner. 

The tv is reporting the signal strength as 95% and signal quality at 100%. 

My intention was that this tv could replace the set top box I’m paying talk talk for.  I’m hoping this group may have seen this before or have some suggestions on how to resolve this. I did search the forum for similar questions but didn’t see anything I could use.

I’d  really appreciate any help you can give me.

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