By
News Reporter
Reaffirming Its Industry Leadership, LG Achieved Top Rankings in 2023 American
Customer Satisfaction Index Survey for TVs and Home Appliances
SEOUL, Oct. 5, 2023 — LG Electronics (LG) has received recognition for excellence from the 2023 American Customer Satisfaction Index (ACSI) Survey for TVs and major appliances*. The ACSI results underscore LG’s steadfast commitment to enriching the daily lives of consumers by offering products based on customer response and feedback.
The ACSI is a renowned U.S. organization and the only national cross-industry measure of customer satisfaction, possessing over two decades of expertise in evaluating a wide range of diverse industries. The ACSI survey findings offer a high level of reliability, derived from interviews with approximately half a million customers.
LG claimed the top TV manufacturing position in this year’s ACSI TV category, recording an impressive score of 83, which marks a notable 4 percent increase. LG TVs consistently excelled with customers in multiple areas, including product durability, internal configurations, exterior design and warranty coverage.
In the home appliances category, LG secured first place for the second consecutive year. The only manufacturer to achieve a score in the 80s last year, LG boasted the highest satisfaction index this year with a score of 82, a one-point increase from its previous standing.
LG has made significant strides to align its vision with sustainable and eco-friendly technology. The U.S. Department of Energy has unveiled a series of proposals aimed at implementing regulations and standards for the reduction of water and energy consumption urging manufacturers to enhance energy efficiency in home appliances. Amid these efforts, LG is dedicated to actively participating in environmental preservation.
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*American Customer Satisfaction Index (ACSI®) Household Appliance and Electronics Study 2022-2023.
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By Bob17821
By Sandtonman
By ForbiddenDOnut
By DAJ
By News Reporter
Question
Hale
I have an old LG55UB8500. It is 4K, but not HDR itself. If I am not mistaken, top models were HDR capable.
Anyway, recently I tried checking it with X-rite calibrator, and discovered that the RGB colorant points have EXACTLY the sRGB CIE values, which is actually an amazing thing. Most PC monitors have significant deviations from sRGB or any other colorants, even between the panel revisions. I guess, that is because the panel gamut is software-restricted in order to conform the standard exactly, ensuring the correct multimedia representation, and separating it from HDR market.
But since I use it generally with PC, and have a calibrator, there is a question. Is it possible to remove the sRGB restriction, and use the full range of the panel primaries?
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