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LG Video Player app... how to submit bug report? And thanks App+Smart Share works great!
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By ZealousFlamingo
So basically I just got a new LG OLED TV (55 inch C5) and my Dad's C4 was seemingly able to display internal or embedded subtitles in TV shows through the built-in media player from external USB storage just fine with some tinkering in the menus.
But with mine, the subtitles are displaying all of the raw text in the subtitle files in the player, not using the arguments properly at all.
Pictures included for reference
Is there any way to fix this other than literally doing subtitles for every episode externally, in a seperate file?
These subtitles work fine when I play from the exact same storage device on my phone through VLC, and again on my Dad's LG TV
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By Juicycarrot
Hi there,
I have an LG smart TV OLED65G36LA (LG OS v03.20.17, webOS TV version 8.20.0-710) , and the Prime Video App was no longer able to update (from Dec 2025) and therefore could no longer be used.
I have tried uninstalling the app and re-installing, and that was unable to work, so then applied a full reset on the LG TV and so had to reinstall all of my other apps (Apple TV, Netflix, etc etc) which all successfully downloaded so confirmed network connections and setup are all confirmed working.
When I try to download the Prime Video app, it remains stuck on the download screen and is unable to update.
Thanks
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By matrex_a1990
Hi Everyone,
i purchase qned706a i found a great tv and picture quality its awesome i know its not like oled but for me its more than enough, but i have one issue with it.
i got LG based on my previews experience with my brother tv its a nanocell lg from 2017, it's media player able to run all movie without any issue, i was shocked that my 2025 tv won't able to run DTS audio, i mange to add another audio track to my move as EAC3 its working perfect, but what's drive me crazy is that some video file MKV don't work at all showing me "this file cannot be recognised. and its working on the 2017 model without issue ! why is that DTS have some license issue ok but i don't call a video file have license too the video track shows HEVC (H265 Main 10 @L5.1), i try same video on samsung tv and it work on it i don't know why lg don't support it !
finally i try check other media player app and it seem lg don't support such app, and i read about Kodi app and i try it on dev mode but i didn't like it and the experience wasn't perfect i have some greenish pixel, but it was able to run the video and even run file with DTS audio, which take me to my final question.
if Kodi manage to run the video and audio fine, why LG media player didn't, and if its about license why they not allowed 3rd party app like VLC to publish their software !!
i hope LG focus on user experience and not nonsense AI that no one will use.
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By Ricasan
Hello there!
Recently the prime video app started to require the update to open, and now i am having a problem, because this app update REQUIRES to a system update of firmware (to webos24),
but it will make impossible to homebrew later.
So, can someone at least provide the last or update ipk of amazon (amazon.ipk), so i can install manually?
Thanks!
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By Arthur
Hello,
It would be nice to have an ability to play video (not only?) content from folder in shuffle mode.
Thanks.
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Question
Packrat
Hi,
The SmartShare (on win10) using the Video Player work great!!! Thanks to the LG+WebOS team.
Seems the Video player app doesn't support the full srt "standard".
If there is better place to post or file bugreports please let me know.
I was watching a mkv with a srt and that works great but it seems that some of the SRT codes are not implemented.
Could support be added, or alternately just drop the codes so they don't show up on screen? ( Open curly "a" and a number and close curly bracket)
Details are below.
Thanks
Frank
-------snip snip----------------
WebOS: 05.10.25 (or tv fw?)
TV: 65UM7300AUE NA model (please keep making real 4K IPS screens)
SmartShare V2.3.1712.1201
Reference for SRT codes:
{\a3} (indicates that the text should start appearing on line 3)
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