We just purchased a new LG WebOS TV OLED 65" and running the setup through the app or the TV remote says it can't load the user agreement. This is blocking us from getting to streaming apps like Nexflix or any smart functions like Voice assistant.
TV worked fine for a few days but voice assistant stopped working and after much effort LG tech said to Reset to Initial Settings. Now we have mentioned no smart functions. TV is on ethernet and its browser functions on web fine. Tried running off neighbor's wifi with same results.
Tried switching to different country, unplugging/hold power button for 20 seconds/wait one minute, resetting TV multiple times, setting up remote again, ...
Error message: Unable to Load User Agreements A server error has occurred while downloading the User Agreements. You must download and agree to the terms of the User Agreements to use this feature or application. Do you want to try to download them again… Unable to Load User Agreements Sorry, but the User Agreements can't be downloaded at this time…Please check your internet connection and try again later. No change when trying over five days.
Now there is no local company available to service TV. Maybe it's time to send it back and give LG TV a one star rating. I am willing to change motherboards but doubt if LG would go along with that.
Anyone have any ideas.
By nsnews org
I bought my TV from Oman and shifted to India. Model is 65UH603V-TC WebOS 3.4.0
I have changed the area code to 4816 using service remote but still content page is not updated
Broadcast country and service country set to India
[LG 4K 49UF772V] Small black squares covering display on main LG overlay (settings, apps, etc) but HDMI input works flawlesslyBy Virus17
Hi all, I have this 4K LG 49UF772V TV which has had this issue since I bought it second hand and I'm wondering if anyone has any idea how it can be fixed as I am looking to sell it.
The issue: On the LG menu and main home screen + sub menus and programs such as Netflix, there are black squares all over the display which makes it impossible to use. However, the TV works flawlessly when using the display with a HDMI device connected.
I suspect this could be either a software issue since there's no physical defects with the display itself. The TV has the latest software update running (04.06.25). I've attempted to reflash it and downgrade it but I haven't managed to find a way to do it.
Also note that only 1 of the 3 HDMI ports work. The other two gives no output when a device is connected.
I have also carried out a factory reset and this has not made a difference.
I have attached a short video showing the TV connected to chromecast and the display working as expected and then pressing the settings button yields artifacts/small black squares. + some pictures showing this.
Thank you in advance!