Zipperhead

So I guess my question has been answered. The answer is none of them anymore. Because LG thinks $6.75 is too much for ATSC 3.0. So ok, I won’t be buying any LG TVs anymore. See ya LG.

I visited Best Buy asking which TV’s Included ATSC 3.0 Tuners. The sales person stated that all Samsung Models did but only some High End Models of LG did. When will all LG TV’s come with ATSC 3.0 Tuners?

Can you provide more information? Can you run the Amazon Prime Video app? Or is there an error message when starting? Can you log in? What device are you using? Does the media play at all and pause because it’s buffering?

This issue is definitely Model specific. The newer OLED models have this issue when you are using Apps from the built in WebOS. Some Apps do not need the screensaver because the Apps have their own protection built in. But since there are so many Karen’s out there that think they know more than you do everyone that complains is just told the LG screensaver is to protect you from yourself. But the ideal solution would be to allow the owner of the TV to exempt certain apps from the screensaver that have their own protection built in. This would satisfy the Karen’s and those of us that want to maximize the potential of our investment.

I did that first thing. It’s because I have an OLED TV instead of LCD or LED.

When I do that I only get an option to turn off the No Signal Image but not the screensaver.

Can you tell me what model of LG tv you have that gives you the option to turn off your screensaver?

I want to apologize for my apparent frustration. You are clearly trying to help. My frustration is with LG. Apparently LG is not consistent with their firmware across models. This one doesn’t have that option and on latest software update. And based on the date of the first post for this issue it has been a problem for some time. But at least it looks like they have fixed it in some models or some regions. So there is hope they will expand that fix.

There is so much wrong with your comment. First off that mute 5 times menu is for Turning off the “No Signal Image” message when you are connected to an input with no signal. It has absolutely nothing to do with the screensaver mentioned in the original post which pops on while viewing content within apps. In fact when you have opened an application that “press mute button five times” feature doesn’t even bring up the menu shown in an earlier post. It simply toggles the sound on and off fives times. If you want to duplicate the problem mentioned in original post install the application “SmartScreensaver” by WebOSCoder. Open it and just view the images. In a couple of minutes the LG fireworks/clock&weather screensaver will interrupt the images.

I have an open trouble ticket with LG on this issue. But getting no resolution and after spent hours on the phone and remote service their latest response has been there is nothing more they can do. Even after showing them video of the screensaver interrupting media that was not paused or static images. I would like to see more users submitting trouble tickets and not accepting the lame excuse that it’s to protect your screen. Please let me know what apps you use where the LG screensaver comes on instead of letting you view your content. Such as karaoke or photo viewing apps.

Everyone talks about this issue like it’s not a bug. The conversation always goes back to “ It ‘s designed that way to protect the tv “. No, it’s a flaw and it’s designed so it comes on and interrupts the viewing of the media you want to view on YOUR TV.

Can an app be coded/programmed to prevent the LG screensaver from turning on? There are multiple apps that have built in screensavers but while viewing those screensavers the LG screensaver will activate and override the apps screensaver. I’m not sure if this forum will allow me to upload a video example but I will attempt to do so. IMG_6330.MOV

I’m would like to know specifically what triggers the LG smart TV screensaver to come on. There are multiple apps that while viewing media the Screensaver interrupts viewing. One would think the tv detects a static image for a set number of seconds. And also that number of seconds would be let’s say 60 or 120 or even possible be user adjustable. But no settings exist and the attached video shows that it interrupts video viewing. I guess they will not let me upload the video. I guess evidently too incriminating. IMG_6330.MOV

This is a very good question. Although the first couple of sentences are merely negative comments rather than a question. I fear that those comments will impede responses to an otherwise good question. I would like to know as well because I am a new LG smart TV owner and right away have noticed a serious flaw In the software. In many apps the Screen will go blank and an LG screensaver will appear while viewing the media. I would like to know what triggers this to happen. One would think it was static images or writing on the screen which would make sense but this is not the case as I have multiple apps which are interrupted by this screensaver. I have noticed other comments about this issue going back to 2017 yet it is not fixed. Also noteworthy is other Smart TV brands such as Samsung don’t do this using the very same apps. So why is LG not addressing customer complaints?

The only fix for this ongoing issue is to buy a different brand of smart TV that doesn’t have this problem.