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Netflix App blocking my TV

Bruno Moya

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Bruno Moya Newbie

Bruno Moya

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Hello everyone, hope you can help me!

I have this tv model : 55UB850V-ZD . On Tuesday Netflix app stopped playing titles first telling me the "this title is not available for playing" if I tried again it got stuck sometimes at 20 and others to 24%. I have tried everything from switching off and on the TV , removing it from the power source for 60 seconds and 3 minutes as well, resetting the TV , getting out of my account and sign-in again even contacting Netflix which told me it was a hardware/software issue and that I should contact LG and LG telling me it is a Netflix issue.

One of the strange things I have seen as well is that when I get out of Netflix and enter my hdmi4 for example screen goes black and my TV gets blocked and I need to turn it off an on again, this does not happen with all the other apps that I have tested and work perfectly.

Sorry for such a long text, hope you can help me out.

Cordially

Bruno

8 answers to this question

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Bruno Moya Newbie

Bruno Moya

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I have fix it !! I believe so titles seem to play now.

What happened is that Netflix tried to load titles at 4k full hd quality on the LG TV and somehow the TV (maybe because it is old) froze. I entered my account settings and set my user default quality to HD and boom.

Hope I help someone with this solution.

Bruno

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Kostas123 Newbie

Kostas123

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On 7/19/2021 at 11:05 PM, Bruno Moya said:

I have fix it !! I believe so titles seem to play now.

What happened is that Netflix tried to load titles at

link hidden, please login to view
full hd quality on the LG TV and somehow the TV (maybe because it is old) froze. I entered my account settings and set my user default quality to HD and boom.

Hope I help someone with this solution.

Bruno

I have the same issue. You really helped me with this because you made my tv usable again, but have you found a different way to solve this. Is it impossible to stream 4k Netflix videos in this TV?  Or does this problem mean that apparently we have a main board issue? 

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Bruno Moya Newbie

Bruno Moya

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17 hours ago, Kostas123 said:

I have the same issue. You really helped me with this because you made my tv usable again, but have you found a different way to solve this. Is it impossible to stream 4k Netflix videos in this TV?  Or does this problem mean that apparently we have a main board issue? 

Hi, glad it was a fix. It is a pitty we can't play 4k titles, maybe it is because of the pass of time, the board has been slowing down on performance, or netflix 4k titles are playing in a way lg tv does not support. It is a pitty the netflix app is not updated anymore on old lg tv's.

Cordially,

Bruno

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Kostas123 Newbie

Kostas123

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Posted
9 minutes ago, Bruno Moya said:

Hi, glad it was a fix. It is a pitty we can't play 4k titles, maybe it is because of the pass of time, the board has been slowing down on performance, or netflix 4k titles are playing in a way lg tv does not support. It is a pitty the netflix app is not updated anymore on old lg tv's.

Cordially,

Bruno

Bruno thank you for your reply, I'm trying to see if it's an issue from my internet provider and not from the TV.  I used to see 4K streaming in Netflix until 5 days ago. So I'm trying to figure out if my internet connection isn't stable enough to tream 4k. If that solves the problem I will come back with a new post. Thank you again 

Kostas

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Bruno Moya Newbie

Bruno Moya

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24 minutes ago, Kostas123 said:

Bruno thank you for your reply, I'm trying to see if it's an issue from my internet provider and not from the TV.  I used to see 4K streaming in Netflix until 5 days ago. So I'm trying to figure out if my internet connection isn't stable enough to tream 4k. If that solves the problem I will come back with a new post. Thank you again 

Kostas

Oh I see, I have 1gb speed and I connect the screen by ethernet cable, and i am having the issue-

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Kostas123 Newbie

Kostas123

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Posted
1 hour ago, Bruno Moya said:

Oh I see, I have 1gb speed and I connect the screen by ethernet cable, and i am having the issue-

Wow, i have a 50mbps speed and the Netflix service says it needs 25mbps or 7gb per hour to do the 4k streaming 

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