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By daniel.882
i've updated an oled 42C3 to software version 33.22.80 and after this update some videos doesn't work anymore, last week no problem. I have other videos with the same format and codecs and work, so i don't have any idea what can be the issue.
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By ken 43
I have an LG UJ6200 that has worked fine for several yrs. and last night I decided to update it from 5.8.03, I believe to the latest version, 6.04, I think.
Every thing is working except for one website that is my favorite. Prviously I was able to play all streaming video content but now when I try to play a video on the site I get a message: content cannnot be played
error code 232011.
Very frustrating as this is one of the reasons I got the tv in the first place.
Don't know why this is happening and dont' see a way to go back to the previous update.
Would doing a factory reset bring me back to the original operating system setting or just keep the newest update in place?
Also, I notice a lot of new user agreements that I probably didn't pay attention to before and didn't agree to. Is it possible that my not checking the boxes to agree to all the agreements, that seem pretty invasive to me,
is preventing some content from playing?
This hasn't affected Netflix, or regular you tube videos, by the way, so not sure if my not agreeing to all the user terms is the issue.
Any help is appreciated.
Thank you.
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By News Reporter
Collaboration to Integrate LG’s High-Efficiency Heat Pumps
With Octopus Energy Group’s AI-Based Kraken Platform
SEOUL, Sep. 2, 2025 — LG Electronics (LG) has signed a memorandum of understanding (MOU) with UK-based Octopus Energy Group Ltd. (Octopus Energy) to strengthen its presence in Europe’s clean technology sector. The partnership will combine LG’s advanced, high-efficiency heating and cooling solutions with Octopus Energy’s AI-driven energy software platform, Kraken, to accelerate the transition to sustainable energy in Europe.
The MOU signing ceremony took place on August 28 (local time) at Octopus Energy’s London headquarters. Attendees included Thomas Yoon, head of LG’s Overseas Sales & Marketing Company; Charles Choi, managing director of LGEUK; Greg Jackson, founder and CEO of Octopus Energy; and Tim Heal, Chief Strategy Officer at Octopus Energy.
Octopus Energy is the UK’s largest energy supplier, driving the shift toward a decarbonized future with innovative clean energy solutions. The company provides electricity and gas, and is spearheading the adoption of heat pumps as sustainable alternatives to gas boilers. Its proprietary Kraken platform enables consumers to optimize energy usage through real-time renewable pricing. Since its founding in 2016, Octopus Energy has expanded into more than 30 countries, now serving around 10 million customers worldwide.
Through this collaboration, LG and Octopus Energy will launch a joint solution that integrates LG’s high-efficiency heat pumps with the Kraken platform in key European markets, including the UK and Germany. The combined solution is designed to optimize home heating and cooling while lowering energy costs for consumers. Looking ahead, both companies plan to expand the partnership across additional products and markets, leveraging their complementary strengths to deliver greater value to customers.
LG’s state-of-the-art heat pumps utilize waste heat and ambient energy sources to deliver outstanding efficiency while significantly reducing carbon emissions compared to fossil fuel-based systems. Powered by LG’s proprietary CoreTech inverter scroll compressor, the systems deliver exceptional durability, safety and energy performance.
This strategic partnership positions LG to build on its proven expertise in high-efficiency heating and cooling solutions, enhance its brand presence in Europe, and further expand its global footprint in the clean tech sector.
Greg Jackson, founder and CEO of Octopus Energy, said: “Heat pumps are the linchpin of clean, affordable heating – and LG makes some of the best on the market. By plugging them and their air conditioning units into our Kraken tech, we can make them even cheaper to run, giving households an easy way to cut their bills while helping the planet.”
“This partnership with Octopus Energy Group represents a significant milestone in our European growth strategy,” said Thomas Yoon, head of LG’s Overseas Sales & Marketing Company. “We will continue to explore new opportunities that create differentiated customer value and secure sustainable growth drivers in the global market.”
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By Joe C
Since the Web OS update last week, the line on the Home Screen with all my apps has changed. Now Apps is the first one in the line. I do not want it there, but cannot move it. If I go to the end where it shows Edit Apps, I can click on any app to move it or delete it. But, the Apps icon is grayed out and cannot be moved. My neighbor has the exact same model I do -- LG OLED 653PUA -- and it is not like that on his tv. He can move the App icon anywhere he wants. This is very annoying as it defaults to the Apps icon when I click on Home and then I need to click to get to YouTube TV, which until the update was always first in the line.
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Question
Nimazh
I was tying to change the settings on our LG TV to enable it for HD channel reception. We found instructions on the net to configure the "area option" in the hidden menu, however, they did not work. So, we thought that we need to change the country group to be able to receive the HD channels. Although we could not change the "country group code" from 20 to an arbitrary number, we change it to 13. After that, we have not been able to change it anymore. It is struck there. I know this is ridiculous, but an LG TV expert who is working in LG customer services told us that I could not change it either and we need to replace the IL.
1 answer to this question
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