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HomeKit has “no response” and will not turn TV on


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I just got a new TV (43UN7000PUB) and can’t get HomeKit to work properly.  It works fine when the TV is on but won’t work when the TV is off.

I have seen several threads on this and done some research but did not find a resolution.

I read several threads that blamed it on the Magic Remote and Bluetooth.  This TV does not have the Magic Remote so I think that can be ruled out.

One thread pointed out that when the TV is off it loses it’s LAN connection and it’s WI-FI connection and said that could be the problem.  I can confirm this is true with mine as well.  This argument makes perfect sense to me as all connections would be lost when the TV is off.  

If anyone can help I’d surely appreciate it.

One thread said the problem was fixed with a FW update.  But that was with a different model and a different FW than mine.  As I recall from memory it was something like FW xx.35.10 and it was a 55” or 65” TV.  My firmware says it is current with version 3.21.36.

Maybe a moderator could confirm the firmware fix already exists for this issue.  If so, could you please see that it gets pushed out to all HomeKit TVs instead of just that single model?

Thanks in advance for any help or comments.  

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I'm having the same exact issue with the same model Television.  I've tried both wifi and ethernet connections to the TV but no matter what settings I select, I can't get HomeKit to turn it on.  The frustrating thing is that my Google Home mini does allow the TV to turn on with no issues at all.  Right now my work around is to use the Google Home speaker to turn on the TV at which point I can then control and turn off the TV with HomeKit.

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