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Smart tv does not have app store


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@Hayley Jack Looking at the Firmware version, that appears to be an old TV, from about 2014. It has an "odd" looking model of WEBOS1. Can you look at the sticker on the back of the TV to tell us the actual full model number?

What sort of remote do you have? If it has a HOME button (usually with a house symbol on it), what displays if you press that? Do you get a scrollable list of apps and functions along the bottom, with one of them being LG Store if you scroll right enough (selecting the white icon with the 3 lines on it)?

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