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folder.jpg images not showing up in thumbnail view

Peter Sjostrom

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Peter Sjostrom Newbie

Peter Sjostrom

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Hi everyone!

I have an  LG - 43" Class LED HD Smart webOS TV (Model 43UM6910PUA). 

I keep all my videos stored on an external hard drive. When I connect this drive, a SEAGATE Expansion Portable 2TB External Hard Drive HDD (Model STEA2000400), to the USB port (back, side) and go to thumbnail view all I see are generic folders with the titles I have given to them. I do not see any of the  "folder.jpg" poster/cover art images which I have in included in every folder together with the video(s) themselves. Why are these folder.jpg images not showing up in thumbnail view? I have no problem on other (older) televisions I have (none of which are LG however). Am I doing something wrong? I have contacted LG support both via email and online chat but have unfortunately not been able to get an answer from them.

I have included an image of the what I mean by generic folders in thumbnail view (see below). Thank you!

Peter :)

Thumbnail View.jpg

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