I have an LG - 43" Class LED HD Smart webOS TV (Model 43UM6910PUA).
I keep all my videos stored on an external hard drive. When I connect this drive, a SEAGATE Expansion Portable 2TB External Hard Drive HDD (Model STEA2000400), to the USB port (back, side) and go to thumbnail view all I see are generic folders with the titles I have given to them. I do not see any of the "folder.jpg" poster/cover art images which I have in included in every folder together with the video(s) themselves. Why are these folder.jpg images not showing up in thumbnail view? I have no problem on other (older) televisions I have (none of which are LG however). Am I doing something wrong? I have contacted LG support both via email and online chat but have unfortunately not been able to get an answer from them.
I have included an image of the what I mean by generic folders in thumbnail view (see below). Thank you!