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Prasan Prasad

User Agreement use since day one

Question

I purchased an LG 43UH610T television in December 2017.  I am located in Navi Mumbai, Mumbai.  Everything seems to be working fine, but when I click on any of the options, such as LGTV, YouTube etc, it tells me I must first consent to the LG Smart TV user agreement.  However, I then get a message saying "Unable to load user agreements - a server error has occurred.

I have gone through the below mentioned steps for resolving the issue but it didn’t worked. 
For those of you still suffering from the same problem, here's an interim solution after 90 minutes on the phone with LG's Level 2 support:

- Disconnect your TV from both wired and wifi internet access options.
- Activate a Hotspot for internet access (use your smartphone or any other hotspot device)
- Use Settings>Network>wifi and select your Hotspot as your wireless internet connection. Confirm that you are connected to the internet.
- From Settings>General>About this TV, select resetting your TV to factory settings
- Follow the screen process until you get to the point that it asks about downloading the LG user agreement. Do that. It should work this time that you are connecting thru the Hotspot.

Still the "Unable to download user agreement" issue is not resolved. Please advice or depute a technician to resolve the issue.

Regards,

Prasan Prasad

8199968781

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